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Job description
Salary : $48,680.00 - $51,114.00 Annually
Location : Flagstaff, AZ
Job Type: Regular Full Time
Job Number:
Department: Health and Human Services
Opening Date: 09/15/2026
Closing Date: 10/2/2026 5:00 PM Arizona
Nature of Work
Under general supervision performs work of moderate difficulty in social services case management for low-income clients; performs related work as assigned.
Typical Duties
(Illustrative Only)
Interviews and elicits pertinent information from persons applying for assistance
Conducts comprehensive assessments with individuals and families to identify strengths and areas of need
Interprets rules and regulations regarding eligibility for a range of programs
Works with clients to develop individualized case plans, including specific goals and success strategies
Provides referrals and information about other service providers, alternative assistance available, client responsibility and appeal rights
Supports clients in meeting short and long-term goals throughout the term of the case plan
Maintains and works with funding allocations
Provides follow-up and case plan review and revision as needed
Coordinates services with other agencies and makes presentations
May conduct home visits
Compiles data to prepare records and reports
Attends required meetings and trainings
Essential functions of this position include: driving; sitting for computer entry, typing, answering telephones, etc; working with and around other staff, administration, inmates and citizens, etc; dealing with interruptions; repetitive motion (hand / wrist) for computer and phone work; vision acuity (near / far); hearing and speech for ordinary conversation; touch and finger dexterity for using radios, intercoms, telephones and computers.
Minimum Qualifications
Four years of experience of progressively responsible experience in social services work OR
Associate degree in a related field working with children and families and three years of experience of progressively responsible experience in social services work OR
Bachelor's degree in a related field working with children and families and two years of experience of progressively responsible experience in social services work OR
Any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.
ADDITIONAL REQUIREMENTS: A fingerprint clearance card is required.
PREFERRED QUALIFICATIONS: Case Management Experience
Financial Literacy Skill-Building Experience
Bilingual (Spanish and/or Navajo preferred)
The ideal candidate is knowledgeable in working with diverse populations, and specifically, individuals who are low-to-middle income (LMI) and/or living in poverty. The ideal candidate is trauma-informed and person-centered in their approach when working with individuals with complex needs who may be experiencing a crisis, and they have a strong working knowledge of available community resources to support individuals in need of assistance.
Must obtain an Arizona driver's license by date of hire and maintain it throughout employment. Final job offer will be contingent upon a satisfactory 5-year Arizona Motor Vehicle Report.
This position is safety sensitive.
This position is non-exempt from overtime.
Knowledge, Skills and Abilities
Working knowledge of: Challenges and needs of the low-income population
Available community resources
Methods and procedures used in determining eligibility for social services
Funding allocations
Interviewing and investigative techniques
Principles and practices of case management
Skill in: Eliciting information through intake screening interviews and financial documentation
Interpersonal communication with culturally diverse clients
Operation of various office equipment, including applicable software
Ability to: Assess the needs of low-income people and identify appropriate solutions
Demonstrate tact, initiative, and sound judgment under challenging circumstances
Work well with people of diverse social, cultural, and economic backgrounds
Maintain strict confidentiality
Prepare and maintain accurate documentation and records
Work safely and support the culture of workplace safety
Establish and maintain effective working relationships with employees, other agencies, service providers, and the public
Follow written and verbal instructions
Communicate effectively verbally and in writing
Coconino County is an Equal Opportunity Employer.
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Employee Benefits
Coconino County offers a comprehensive employee benefits
package to regular employees working 30 or more hours per week that includes:
(Regular Part Time employees receive some benefits on a pro-rated basis. Temporary and Seasonal employees do not receive benefits. Elected officials are not eligible for vacation and sick leave.) Vacation/Annual Leave
Sick Leave
10 Holidays Per Year
Health Care Insurance
Dental Plan
Vision Plan
Group Life Insurance
Pre-Tax Deduction Plan
Sick Leave Conversion Plan
Personal Day Purchase Program
Vacation Sell Back Program
Tuition Reimbursement Program
Wellness Program
Long-Term Disability
Arizona State Retirement System
Employee Assistance Program
On-going Training Opportunities
Free bus transportation/ EcoPass bus pass
Elective Coverage Dependent Medical, Dental, and Vision
Supplemental Life (for employees & dependents)
Flexible Spending Account
Health Savings Account
Tax-deferred investment program
Accidental and Disability Insurance
Short Term Disability
01
This position involves supporting low-income residents in need of housing assistance and/or meeting their basic needs. Please describe your case management experience working with diverse populations who are in crisis, and your experience working with programs that have income-based eligibility requirements.
02
Please provide an example of your experience coordinating care with community partners to support an individual or family in need.
03
In Social Services, we facilitate financial literacy courses with residents utilizing our services. Please describe your experience facilitating skill development sessions, in individual and/or group settings, and describe your approach in supporting individuals in crisis with developing new skillsets.
04
As a case worker, you will be expected to engage with members of the public frequently and in a variety of ways. Please describe your customer service experience and provide clear examples of your experience interacting with the public in-person, and via phone and email.
05
This position requires frequent utilization of the computer for case processing. Please describe your technical skills and your experience in utilizing client record databases.
Required Question
Worksite address
flagstaff, AZ, 86004, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.