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Job description
Claude AI
Applicants must be authorized to work for ANY employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment Visa currently.
This hybrid role requires on-site presence at the Norcross HQ twice per week.
USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all our employees by creating a supportive, flexible, and collaborative work environment. We have a high-performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.
We are seeking highly motivated DevOps people to join a small, fast-moving DevOps team responsible for building, automating, securing, and operating cloud-native solutions on the AWS platform.
This role requires both strong engineering discipline and software development capability. Our DevOps people are expected to think like developers, automate like platform engineers, and solve complex infrastructure and application problems with ingenuity and ownership.
You will work on enterprise-scale systems supporting large utility and financial organizations with strict compliance and security requirements, including SOC 2 Type II, PCI, PII, and occasional HIPAA-regulated environments.
What We Work With
Our Team Actively Develops And Operates Solutions Using
AWS cloud infrastructure and cloud-native services
Terraform Infrastructure as Code
Python, C#, and Go
Large Language Models (LLMs) and AI-assisted engineering workflows
Claude AI
GitHub
Azure DevOps
Amazon Connect contact center solutions
CloudFront and AWS WAF
CI/CD pipelines, automation tooling, and deployment frameworks
Authentication and identity systems including SAML and OIDC
We are looking for DevOps People who
Have Bachelor’s degree in Computer Science, or similar degree.
Comfortable learning rapidly in evolving environments
Passionate about automation and operational excellence
Able to troubleshoot and solve difficult technical problems independently
Strong communicators who work well internal and external technical teams
Willing to take ownership of systems, deployments, and outcomes
Successful candidates must be capable of bridging both worlds of software and infrastructure.
Responsibilities
Build and maintain AWS infrastructure using Terraform
Develop automation tooling and internal platforms using Python, Go, and C#
Support and improve CI/CD and deployment workflows
Design and maintain secure cloud architecture
Implement and troubleshoot authentication and federation technologies such as SAML and OIDC
Support enterprise-grade Amazon Connect deployments and integrations
Work with engineering teams to improve developer workflows and platform reliability
Participate in operational support, troubleshooting, and production issue resolution
Contribute to AI-assisted development and automation initiatives leveraging LLM technologies
Preferred Experience
Experience working in regulated enterprise environments
Familiarity with AWS networking, security, IAM, WAF, and CloudFront
Experience with GitHub and/or Azure DevOps pipelines and repositories
Understanding of infrastructure automation and platform engineering concepts
Experience supporting customer-facing enterprise systems
Exposure to contact center technologies or Amazon Connect is a plus
Job Benefits
Competitive compensation program
Outstanding benefits package (including medical, dental, vision and life)
401(k) plan
Excellent holiday/vacation plans
Employee Referral Bonus Program
Annual performance-based bonus
Ongoing training opportunities
Visible, exciting work supporting the sales of cutting-edge technology and workflow solutions.
Company Description
United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). USAN is an AWS Advanced Tier Partner specializing in Amazon Connect, helping organizations design and deploy scalable, AI-driven customer interactions that accelerate time to value and maximize ROI. With over 35 years of deep contact center expertise, USAN delivers modern agentic CX solutions and a white-glove approach to optimizing and managing cloud contact center environments through its managed services.
For more information, please visit us at
#J-18808-Ljbffr
Worksite address
norcross, GA, 30092, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.