About this opportunity
JPMorgan Chase & Co. lists this Software Engineer III - Platform Engineer opportunity in fairfax, Delaware. Review the employer’s description below for duties, qualifications and application requirements.
Job description
This position focuses on production support and governance for operational excellence, including:
Production support, observability, and production governance/management
Designing operating models and process controls
Participating in audits and compliance activities
Designing dashboards and views
Proficient use of Copilot to improve day-to-day efficiency
Providing production stability metrics and insights to management
Acting as a gatekeeper for GBP production processes and standards
Leading meetings, driving decisions, and coordinating cross-functional stakeholders
Key technical skills required:
AWS
Logging and monitoring tools: Splunk, Dynatrace, Datadog, CloudWatch
ServiceNow
Kafka
API design/integration and troubleshooting
Incident, problem, and change management (ITIL-aligned)
SRE/operations metrics (availability, reliability, MTTR, SLA/SLO reporting)
Root cause analysis and post-incident governance
SQL and data analysis for operational reporting
CI/CD awareness and release governance
Strong communication, stakeholder management, and documentation skills
Required experience and skills
6+ years of IT troubleshooting, resolution, and maintenance experience.
Experience with large-scale on-premises and public-cloud environments, preferably AWS .
Strong observability and monitoring knowledge, including Grafana, Dynatrace, Prometheus, Datadog, and Splunk .
Familiarity with CI/CD and infrastructure tools such as Jenkins, GitLab, and Terraform .
Familiarity with EKS, Kubernetes, Docker , and common networking issues.
A proactive approach to learning and recommending new technologies
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.