About this opportunity
Keylent, Inc. lists this Software Engineer MAHIN-JOB-35278 opportunity in windsor locks, Connecticut. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Software Engineer
Site Support Engineer The End User computing personnel will be responsible for managing day to day operations of IT Work Place Service at customer premises. The Desktop Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware, mobile devices, video conferencing and other IT equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end user assistance where required.
Desktop Support
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8 and Microsoft Office and any other authorised desktop/Laptop applications
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
Manage & provide technical support for Mobile devices/PDA/iPads etc.
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
Customize desktop hardware to meet user specifications and site standards
Is able to troubleshoot and manage Video conferencing equipment in the region
Asset & Inventory Management
Performs work in compliance within specified warranty requirements
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels
Safely package equipment for branches and arrange for the transport of the equipment
Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks or Mobile devices/ iPads that has authorized access to the network
When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to appropriate Vendor/proper tier 3 support team member
Develop trends by monitoring and analysing incoming calls, tickets, problems and support requests
Manage, support & coordinate Print Services
System/Application/Network Support
Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows OS
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
Coordinate with network team to provide hands and feet support and also help Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
Coordinate Troubleshooting network connectivity in a LAN/WAN environment
Requesting and coordinating vendor support
When the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper Vendor/tier 3 support team member
Thorough knowledge of Structured Cabling Systems
Thorough knowledge of network switches
Working knowledge of WAN MPLS and related WAN technologies
Develop trends by monitoring and analysing incoming calls, problems and support Requests Operational
Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
Provide user data and application recovery
Help Users by coordinating Email account administration, i.e., account creation and management and distribution lists on Exchange
Coordinate User account administration, i.e., account creation and management and password resets on Active Directory
Worksite address
windsor locks, CT, 06096, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.