About this opportunity
Schneider Electric lists this Software Field Services Engineer opportunity in nashville, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We are seeking a highly capable and customer-focused Software Field Services Engineer to join the NAM Secure Power Software Services team at Schneider Electric. In this role, you will lead the deployment, configuration, and support of our Data Center Infrastructure Management (DCIM) software solutions across customer environments.
You will work directly with customers, project teams, and internal stakeholders to drive successful implementations, troubleshoot complex issues, and ensure long-term customer success. This position requires a strong technical foundation, the ability to operate independently, and a proactive approach to improving delivery consistency and quality.
What will you do?
Software Deployment & Technical Expertise Lead installation, configuration, and commissioning of DCIM software solutions (including DCE, NetBotz, and related platforms) in both remote and on-site environments
Take ownership of assigned projects from kickoff through completion, ensuring high-quality delivery and customer satisfaction
Provide advanced troubleshooting and resolution of deployment issues, including system performance and configuration challenges
Apply strong working knowledge of DCIM architecture and supporting infrastructure to ensure excellent service delivery
Customer Engagement & Enablement
Serve as a primary technical point of contact during implementations
Conduct customer training sessions and provide guidance on best practices, system usage, and ongoing maintenance
Build strong customer relationships by demonstrating professionalism, technical credibility, and responsiveness
Documentation & Knowledge Sharing
Develop and maintain documentation for deployments, configurations, and issue resolution
Contribute to internal knowledge bases and standardization efforts to improve team efficiency and consistency
Provide feedback on recurring issues and opportunities for process or product improvement
Travel
Travel to customer sites as required to support complex deployments, troubleshooting, or escalations
Typical travel averages ~50%, with occasional peaks depending on project needs
What are the key skills we are looking for?
Technical Skills Proven experience in software deployment, configuration, and troubleshooting in customer-facing environments
Working knowledge of DCIM tools (e.g., Data Center Expert, IT Advisor, NetBotz) or similar enterprise monitoring platforms
Experience with:
Networking fundamentals
Communication protocols such as Modbus and SNMP
Microsoft Office suite for documentation, reporting, and customer communication
Experience with system integrations and APIs is a strong plus
Communication & Customer Skills
Strong written and verbal communication skills
Proven ability to engage effectively with customers and internal stakeholders
Comfortable leading customer discussions related to implementation and technical topics
Work Style
Self-motivated with the ability to manage multiple priorities and deliverables
Strong team collaboration skills with the ability to contribute independently
Detail-oriented with a focus on quality and customer satisfaction
What qualifications will make you successful?
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience)
3+ years of related experience in Software products for data centers
Applicants must be authorized to work in the United States on a full-time, ongoing basis. The company does not provide immigration sponsorship now or in the future.
Must be able to travel.
Strong problem-solving mindset with the ability to tackle difficult technical challenges independently
Excellent communication skills to translate technical concepts for diverse audiences
Collaborative approach to working with cross-functional teams and fostering client relationships
Adaptability and resilience in fast-paced environments with shifting priorities
What's in it for me?
Meaningful work where your technical expertise directly impacts customer success
Growth opportunities in a specialized technical field with continuous learning
Supportive team environment that encourages innovation and collaboration
Exposure to advanced technologies and challenging problem-solving scenarios
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:
medical (with member reward points)
dental
vision
basic life insurance
Benefit Bucks
flexible work arrangements
paid family leaves
well-being programs
12 holidays per year
15 days of paid time off per year
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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Worksite address
nashville, TN, 37247, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.