About this opportunity
i3 Verticals lists this Software Support Analyst I (On-Site Blythwood, SC) opportunity in blythewood, South Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Software Support Analyst Tier IThe valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead.Essential duties and responsibilities include:Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.Build and maintain effective relationships with team members, management, in-house software developers and clients.Identify, troubleshoot and resolve application issues.Communicate and escalate issues that cannot be resolved to the appropriate team member(s).Document all reported issues and task details; analyze gathered data.Deploy and provide training on software applications to new clients and new versions to current clients.Minimum qualifications (education and experience) include:High school diploma or equivalentFive (5) years related experienceMust be able to work M-FMust have a proficient understanding of computer and technical conceptsMust have strong troubleshooting skillsMust have strong verbal and written communication skillsAbility to prioritize workload and manage multiple responsibilities effectivelyEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
blythewood, SC, 29016, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.