About this opportunity
Jones Grove IT Recruiting lists this Software Support Technician - REMOTESoftware Support Technician - REMOTE opportunity in greensboro, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
IT Support Analyst Winston-Salem, NC Area - Onsite Full Time Position
We are searching for an IT Support Analyst for a growing manufacturing company in the Winston-Salem, NC area.
This person will be the primary onsite IT resource for the facility. The role combines end-user support, Microsoft administration, basic network troubleshooting, warehouse technology, and local project support.
This is a great opportunity for someone who enjoys solving different types of technical problems and wants more ownership than a traditional help desk role provides. You will have support from the broader IT team, but you must be comfortable working independently and taking responsibility for the technology needs of the site.
Provide onsite support for desktops, laptops, printers, phones, scanners, handheld devices, and other workplace technology Manage user accounts, access, and authentication through Active Directory and Microsoft cloud platforms Support Microsoft 365, Exchange, Teams, and related collaboration tools Troubleshoot local network, connectivity, switch, firewall, and device issues Support warehouse and manufacturing employees with the technology used in daily operations Learn and support business systems such as SAP Business One and warehouse management software Coordinate with corporate IT on larger infrastructure issues and technical projects Help bring additional company locations onto the corporate network and domain Track IT equipment and maintain accurate asset information Document processes and help employees follow established IT procedures Provide occasional after-hours support when business operations require it Travel periodically to other company locations
Three or more years of experience in desktop support, IT operations, systems support, or a similar position Hands-on experience supporting Windows computers, printers, mobile devices, and end users Working knowledge of Active Directory, Microsoft 365, Exchange, Teams, and cloud-based authentication Understanding of networking fundamentals, including switches, firewalls, TCP/IP, and connectivity troubleshooting Comfortable working in both office and manufacturing or warehouse areas Willingness to learn new applications, processes, and technologies Dependable, organized, and able to manage competing priorities without constant supervision
Manufacturing, warehouse, logistics, or distribution-center IT support SAP Business One or another ERP platform Shopify, Salesforce, or other business applications VOIP phone systems IT asset management Supporting multiple locations Coordinating with remote or international technology teams
Jones Grove is a people-first IT recruiting partner based in Charlotte with a trusted national reach. We help companies hire with clarity, delivering IT talent that's technically sharp, personally vetted, and built to last. We are an equal opportunity employer and value diversity at every level of the hiring process. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Worksite address
greensboro, NC, 27395, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.