About this opportunity
SWYFT Solutions lists this Solidworks Application Engineering Manager opportunity in city of grand rapids, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Location: Grand Rapids, MI (hybrid, 3+ days a week in office)
Pay:
$95,000–$115,000 base salary plus performance bonus
Type: Full-time
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
About SWYFT SolutionsSWYFT Solutions helps engineering and manufacturing companies drive innovation. As a SOLIDWORKS reseller and solutions provider, we teach and implement the newest engineering technology for growing U.S. companies that own their designs and value trusted expertise.
Our team runs on four core values: Own the Outcome, Seek First to Understand, Add Value Always, and Build Forward.
The RoleThis is a player-coach role. You'll lead our technical delivery team and stay hands-on with clients. At the start, about 60% of your time goes to client work: implementations, demos, and solving hard technical problems. The rest goes to leading the team and improving how we deliver. As the team grows, the balance shifts toward leadership.
This role reports to our Vice President and sits on SWYFT's leadership team from day one, helping set company priorities and solve issues across sales, marketing, and delivery.
Whether you've built your career at a SOLIDWORKS reseller or as a CAD manager, CAD administrator, or engineering lead in industry, we want to hear from you.
What You'll DoLead delivery
Lead and coach the technical support team, and run our weekly delivery meetings
Own delivery performance: support response, onboarding timelines, and client satisfaction
Build and improve our processes for onboarding, implementation, escalations, and capacity
Use AI to improve how the team delivers, and help clients do the same
Serve on the leadership team: set quarterly priorities and solve cross-functional issues
Onboard and implement
Take new clients from purchase to go-live
Plan and deliver 3DEXPERIENCE platform implementations, including platform setup, user roles and access, and data management workflows
Deliver training and coaching that helps clients get real value from SOLIDWORKS and 3DEXPERIENCE
Support sales
Run technical demos and discovery calls alongside our account executives
Judge solution fit, including telling Sales when a deal isn't a fit
Solve hard problems
Handle escalated support issues and work with Dassault Systèmes support to resolve them
Keep the team current on product updates that affect clients
What You BringRequired
8+ years of hands-on SOLIDWORKS experience
Leadership experience: you've managed people or led a team and held it accountable to results
SOLIDWORKS PDM or 3DEXPERIENCE platform implementation or administration experience
Experience helping others adopt xzgxqkn SOLIDWORKS or 3DEXPERIENCE, such as leading training, a software rollout, or technical presentations, whether for clients or for engineering teams inside your company
Clear communication with both engineers and business owners
Hands-on experience using AI to improve your own or your team's work, with examples you can show
Preferred
SOLIDWORKS Simulation (FEA) experience;
Flow Simulation (CFD) is a plus
Experience leading a delivery, support, or services team
Engineering or design experience in a manufacturing or product development company
Experience with both SOLIDWORKS PDM and 3DEXPERIENCE
CSWP certification
SOLIDWORKS reseller experience
Experience with HubSpot or a similar CRM or ticketing system
Why SWYFTPerformance bonus
Health insurance stipend
401(k) with company match
Paid time off
Paid training and SOLIDWORKS certifications
Worksite address
city of grand rapids, MI, 49528, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.