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Job description
Our growing Customer Success team is looking for an analytical and enterprising Solutions Architect for our growing Federal business. As an SA at Robust Intelligence, you will drive production-grade implementations at scale with some of the largest and most innovative AI organizations in the world. You will be the trusted advisor to our customers for all things AI infrastructure, guiding them through scoping, deployments, and production MLSecOps integrations.
In partnership with the Customer Success and Sales teams, Solutions Architects lay the infrastructure foundation to enable customers to realize value from their investment in Robust Intelligence. Furthermore, with their deep exposure to the customer experience, SAs partner with Engineering and Product Management to influence product roadmap as the voice of the customer.
This position requires that the candidate can obtain an active security clearance with a U.S. government agency (e.g., DOD).
As a Solution Architect you will:
Serve as the technical lead for deployments and integrations in customer environments, both production and non-production
Propose solutions and architecture on how to deploy and leverage Robust Intelligence products in customer environments and MLOps pipelines
Produce designs and plans for customer deployments
Provide White Glove service and deployment assistance to complex, high-value customers
Regularly optimize the deployment process based on experience and customer feedback
Collaborate with our Engineering and Product teams to drive meaningful product, deployment, and infrastructure improvements
Serve as a trusted advisor to customers and partners on general cloud infrastructure and MLSecOps
Research, troubleshoot, and resolve escalated customer issues
Implement product or infrastructure changes to address unique customer needs or unforeseen issues
Execute or assist on Statements of Work
Partner with Success team to identify product-driven opportunities for expansion and renewal
Contribute technical content to internal and customer-facing repositories, such as Deployment Guides, Knowledge Base, and FAQs
What we look for:
At least three years of professional experience as a solutions architect, implementation engineer, technical consultant, or another customer-facing technical role
Deep knowledge of at least one major public cloud provider (AWS, Azure, GCP)
Strong experience deploying and managing containers in orchestration systems such as Kubernetes
Working knowledge of infrastructure and configuration automation tools such as Terraform and Helm
Working knowledge of at least one scripting or programming language (Python preferred)
Working knowledge of cloud networking (VPC, TLS, DNS, Load Balancing, Private Link)
Motivation and ability to learn the Robust Intelligence technology stack
Self-motivated and excited to work at a startup; comfortable with ambiguity, eager to learn, and able to thrive with little to no direct, daily oversight
Strong communication skills (business fluency in spoken and written English)
Ability to travel about 25% of the time to meet with your accounts
Preferred qualifications:
TS/SCI Clearance
Experience with unclassified and classified Federal information systems and practices
Experience with FedRAMP, AWS GovCloud, and SUNet
Experience with the “dev-low, deploy-high” pattern or high-side development
Expertise in SecOps
Expertise in MLOps
Programming experience in Go, Python
Familiarity with the artificial intelligence ecosystem; familiarity with how data scientists and machine learning engineers develop and deploy AI models
Knowledge of customer success and sales processes
Bachelor’s degree (or equivalent) in computer science, engineering, mathematics, statistics, or another quantitative field
Note that this is a hybrid role that requires a mix of working on-site at our offices, working from home, traveling to meet with customers, and multiple days a week working onsite with customers in the Washington, D.C. area.
$160,000 - $190,000 a year
Robust intelligence (RI) is a people-first company (this role can be remote). We offer an array of perks and benefits that ensures our employees’ health and well-being. With RI’s in-office company culture, we offer our employees free daily lunches and dinners (if you are working late), free snacks and beverages, commuter benefits, and an office gym.
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Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.