About this opportunity
ReFibuy, Inc. lists this Solutions Engineer opportunity in raleigh, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position Overview
We are seeking a Solutions Engineer to join our growing team in Raleigh, NC. This role sits at the intersection of sales, customer success, and product development, playing a critical part in our pre‑sales process and customer onboarding experience.
Key Responsibilities
Pre‑Sales Support
Partner with the sales team throughout the pre‑sales cycle to evaluate prospect needs and demonstrate how the Commerce Intelligence Engine solves their business challenges
Conduct product demonstrations and technical deep‑dives for prospective brands and retailers
Respond to RFPs and technical questionnaires
Build trusted advisor relationships with technical and business stakeholders at prospect organizations
Customer Onboarding
Lead technical onboarding for new customers implementing the Commerce Intelligence Engine
Design and execute implementation plans that ensure successful product adoption
Provide technical guidance and best practices to customers during the setup and integration phases
Troubleshoot technical issues and coordinate with internal teams for resolution
Ensure customers realize value quickly and effectively from our platform
Product Influence
Serve as the voice of the customer by gathering feedback from prospects and customers
Collaborate closely with Product leadership to communicate market needs and influence the product roadmap
Translate customer requirements into actionable product capabilities and feature requests
Identify patterns in customer feedback to recommend strategic product enhancements
Contribute to product documentation and internal knowledge bases
Qualifications
Required
3+ years of experience in a Solutions Engineering, Sales Engineering, or Technical Consulting role
Proven track record supporting B2B software sales, pre‑sales, and/or client success, particularly e‑commerce SaaS sector
Strong technical aptitude with ability to quickly learn complex software platforms
Excellent communication skills with ability to explain technical concepts to both technical and non‑technical audiences
Experience conducting product demonstrations and presentations to diverse stakeholder groups
Customer‑focused mindset with strong problem‑solving abilities
Ability to manage multiple projects and priorities simultaneously
Preferred
Background working with brands, retailers, or in the e‑commerce ecosystem
Familiarity with data integration, APIs, and common retail technology stacks
Experience influencing product strategy based on customer insights
Bachelor’s degree in Computer Science, Engineering, Business, or related field
What We Offer
Opportunity to shape the growth of an innovative agentic native company
Collaborative team environment working alongside experienced e‑commerce professionals
Direct impact on product direction and customer success
Competitive compensation and benefits package
Location
Raleigh, NC
About ReFiBuy.ai
ReFiBuy turns Agentic Commerce Optimization into an operating system for brands and retailers. Our Commerce Intelligence Engine is an agentic‑native, closed‑loop platform designed to evaluate, enrich, distribute, and monitor product catalogs for agentic commerce.
It is the operational system that enables digital teams to execute optimization continuously, not just measure it. Those improvements are distributed across the systems AI agents rely on and continuously re‑evaluated as discovery models, engines, and LLMs evolve.
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Worksite address
raleigh, NC, 27601, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.