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Job description
Spa ReceptionistThe Spa Receptionist position exists to provide all spa guests with an enjoyable spa experience, through quality service in the most efficient manner, at all times. This is to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.Essential Functions and ResponsibilitiesWelcomes all guests and fellow hosts with a warm, sincere, prompt greeting and pleasant exitMaintains confidentiality of all proprietary and guest informationArrives for work on time, properly dressed and ready to represent with the utmost in professionalismWarmly greets and assists guests with check-in, billing and check-out processReceives incoming telephone calls promptly and politely, practicing proper phone etiquettePromotes and executes effective retail sales for each guestExplains specific spa treatments and services and advise guests in choosing the best service for them based on their needs and interestsEfficiently schedules spa services, clearly communicates facility offerings and explains the cancellation policy with each guestAccurately collects payment from each guest; maintains control of point-of-sale area and follow established guidelines for payment/sale processPossesses a thorough sales knowledge of all spa services, rates and retail product costsConducts tours of the spa facilities for hotel and outside guests when requested by managementAttends all training and department meetings as directed by the ManagerTours guests through the spa assisting them with special requests and provide hospitality services as needed such as water, tea service, food orders, alcoholic beverages, etcReports equipment failures or maintenance issues promptlyMakes daily confirmation calls to each guestEnsures that all guest areas are clean and organized throughout the dayMaintains a thorough understanding of spa and resort programs and services and act as an ambassador for the resort with each guestAlerts Spa management to potential problems or concerns as they relate to guests or staffPromotes positive guest relations by providing prompt, courteous and efficient service and effectively resolving complaints in a timely mannerProjects a calm demeanor, even in the most stressful situationsManagement reserves the right to change and/or add to these duties at any timeEducation and Experience RequiredMust be at least 18 years of ageHigh school diploma or equivalent, RequiredOne (1) year job-related experience, RequiredPass Typing test (score of 30 wpm or greater), RequiredState of Tennessee ABC License, RequiredOne (1) year Basic computer knowledge and usage, PreferredExperience or degree in hospitality, PreferredOffers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screeningKnowledge, Skills, and AbilitiesAble to make a friendly impression when speaking to or corresponding with guests, vendors, and other employeesMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust have professional appearance with good personal hygieneMust be productive in a fast-paced environmentMust maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsMust be able to communicate effectively with Guests and Hosts using approved communication methodsAble to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goalsAble to comprehend instructions and retain informationAble to perform duties consistent with creating a safe and secure environment for hosts and guestsAble to be flexible to handle frequent changes in prioritiesMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their workMust display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountableMust promote and support a "team" work environment by cooperating and helping co-workersMust reflect Dollywood's core values through the lens of dignity and respectAble to add, subtract, multiply and divide with accuracyProficient in all components of customer service and computer operations requiredRequires CRT, record keeping, or word processingPhysical Requirements | Environmental ConditionsLifting and Carrying : Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe liftingMobility : Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hoursRepetitive Movements : This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functionsEnvironmental Conditions : This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heatCognitive and Sensory Requirements : This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methodsAble to sit and/or stand for long/short periodsMust have manual dexterity necessary to complete all job dutiesThe Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
pigeon forge, TN, 37863, US
Who can apply
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