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Job description
Benefits:
Free uniforms
Paid time off
Wellness resources
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Opportunity for advancement
Spa Sales Director
About the Role
Hand & Stone Massage and Facial Spa is seeking a results-driven Spa Director to lead sales performance and team development across our Doral and West Kendall locations.
This is a hands-on sales leadership position focused on membership growth, lead conversion, client retention, revenue generation, and developing a high-performing team. Each location has its own Manager; the Spa Director will work alongside those Managers and float between both locations based on business needs.
What You'll Do
Drive membership sales, revenue growth, lead conversion, rebooking, and client retention across both locations.
Coordinate with managers to set sales goals and hold teams accountable for achieving performance targets.
Coach front desk teams on sales, closing techniques, objection handling, and client engagement.
Personally engage with clients and prospective members to support sales and conversion.
Follow up with leads and develop strategies to convert new guests into loyal members.
Drive membership reactivation, upgrades, service enhancements, retail sales, and referrals.
Review sales and performance metrics and create action plans to improve results.
Build a positive, energetic, and accountable sales culture.
Support recruiting, onboarding, training, and employee development.
Ensure an exceptional client experience and help resolve client concerns when needed.
Support local marketing, community outreach, and business development initiatives.
Travel between the Doral and West Kendall locations as business needs require.
What We're Looking For
3+ years of management or leadership experience in a sales-driven environment.
Proven success in sales, membership sales, customer retention, or revenue growth.
Experience coaching and motivating a sales team.
Strong communication, relationship-building, and closing skills.
Comfortable with lead follow-up, outbound calls, and asking for the sale.
Results-oriented with a strong understanding of sales KPIs.
Experience in spa, aesthetics, wellness, salon, fitness, hospitality, or another membership-based business is preferred.
Reliable transportation and flexibility to work between two locations.
Availability to work some evenings and weekends based on business needs.
What Success Looks Like
You will be successful in this role if you can grow membership, increase revenue, improve conversion and retention, and develop teams that consistently achieve their sales goals.
We are looking for a leader who is hands-on, competitive, coachable, and passionate about sales and client relationships.
Compensation & Benefits
Salary: $52,000 - $55,000 per year + performance-based bonus/commission
Benefits and compensation are subject to company plan terms and eligibility.
Location
This position will work between our Hand & Stone Massage and Facial Spa locations in Doral and West Kendall, Florida.
Benefits:
Flexible schedule
401K
Free massage or facial service each month
PTO
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.