About this opportunity
Twentoo lists this Spanish-speaking Customer Support Representative | Remote, Portugal opportunity in remote, Oregon. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position: Customer Support Representative
Location: Remote, mainland Portugal
Work model: 100% Remote (occasional office attendance when required)
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
* Support Spanish-speaking customers of a leading global entertainment streaming platform
* Assist with account management and billing enquiries
* Provide technical troubleshooting and guide customers through platform-related questions
* Ensure timely resolution and a positive customer experience
* Escalate complex issues to the appropriate teams
REQUIREMENTS:
* Fluent Castilian Spanish and English at B1 level minimum
* Fluency in Basque, Catalan and Valencian, or Galician (alongside Castilian Spanish)
* Strong communication and customer service skills
* Basic technical troubleshooting and digital literacy
* Flexibility to work rotational shifts, including weekends
* Based in, or willing to relocate to, mainland Portugal
* Previous Customer Support or Technical Support experience is a strong advantage
OFFER:
* Competitive salary paid in 14 instalments per year
* Health insurance from the first day of employment
* Meal allowance per day worked
* Documentation support
* Relocation support for candidates living far from the office (airport pick-up, accommodation, relocation reimbursement)
* And many more!!
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.