About this opportunity
HR Symphony lists this Spay Neuter Center Manager opportunity in east honolulu, Hawaii. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Department: Veterinary Services
FLSA Exemption: Exempt
Supervisor: Chief Veterinarian
JOB SUMMARY
Job Title: Spay Neuter Center manager
Department: Veterinary Services
FLSA Exemption: Exempt
Supervisor: Chief Veterinarian
The Spay Neuter Center Manager manages the day-to-day operations for the public Spay/Neuter Centers at both Hawaiian Humane Society’s Mo’ii’ili campus and Kosasa Family Campus. The Spay Neuter Center Manager is responsible for achieving clinic goals and supervising support staff to ensure the effective and efficient operation of the clinic. The manager provides supervision and leadership of the Spay/Neuter Clinic coordinators, staff, and volunteers.
DUTIES & RESPONSIBILITIES
Manages clinic staff including, but not limited to: Recruitment, hiring, and supervision
Maintains clinic employee records
Manages clinic staff schedules and time off requests
Provides ongoing performance feedback
Oversees staff training
Scheduling of employees to ensure appropriate coverage
Manages clinic operations including, but not limited to: Ensures policies and procedures are maintained and updated as needed
Ensures that all animal handling, disease control, and patient care protocols are followed
Ensures the clinic has proper working equipment and supplies and that the clinic is in compliance with all regulations and codes
Ensures that the public receives world-class customer service that is courteous, respectful, and professional
Handles client complaints or concerns
Fills in for other positions in the clinic where needed
Conducts and participates in meetings with staff to review procedures, discuss workplace issues, and share ideas. Meets with leadership to develop long-range programs, review policies and procedures, and financial statements.
Financial Oversight Annual budget creation
Manages clinic’s resources within budget guidelines
Measures clinic performance with regards to finances and specific program services and maintains regular clinic reporting
Markets the clinic to increase client base by outreach to the public and develops relationships with humane and professional agencies for referrals
Assists Communications and Development Departments with appeals, newsletters, social media posts, and website materials
Assists Development Department with securing ongoing funding for Spay/Neuter Centers through donor relations, corporate sponsorships, in-kind donations, special events, and by increasing client usage at the clinic
Maintains clinic inventory to ensure proper spending and ordering
Ensures daily deposits are made
Reviews financial statements from Finance Department and adjusts spending to remain within budget on all line items
Media Assists Communications Department with media inquiries and social media posts related to clinic
Assists Communications and Development Departments with clinic promotions, marketing, and fundraisers
Actively promotes spay and neuter, and educates clients on responsible pet care
Represents the clinic in a professional, courteous manner
Participates on committees and special projects including speaking engagements and community education
Attends management meetings to provide updates on clinic operations
Other duties as assigned
SKILLS & SPECIFICATIONS
This position requires multi-tasking in a fast-paced, dynamic environment. Flexibility and adaptability will be invaluable as job duties may fluctuate from day to day and even moment to moment. The ability to communicate assertively and effectively with staff and clientele is essential. The ideal candidate will demonstrate self-initiative and the capacity to work independently. The Spay Neuter Center Manager must be able to objectively evaluate clinic logistics and implement working solutions to inefficiencies in real time. Work duties may include weekends and evenings, and the Spay Neuter Center Manager should anticipate occasional disruptions of his/her personal life after work hours (employees calling off, scheduling crisis, etc.).
EDUCATION, EXPERIENCE, KOWLEDGE, SKILLS, ABILITIES
Bachelor’s degree
Customer service experience
Two years’ supervisory experience
Experience with media and working with external stakeholders
Experience with creating and maintaining budgets
Working knowledge of Microsoft Word and Excel
Registered Veterinary Technician (RVT) or Veterinary Technician experience is a plus
Minimum of two years as a Vet Assistant or higher in a clinical environment or animal shelter preferred
Familiarity with Spay/Neuter Alliance methods and protocols a plus
JOB REQUIREMENTS
Must be able to learn basic veterinary medical concepts including, but not limited to, vaccine protocols and anesthetic risks
Will be asked to communicate with the public on a daily basis in a professional manner
EMOTIONAL/MENTAL REQUIREMENTS
Must be able to work under stressful conditions and work efficiently and effectively under those conditions
Must be able to cope with death either due to surgical complication or humane euthanasia
Ability to rapidly and accurately process information
Ability to delegate tasks and make decisions
WORK ENVIRONMENT
The offices and operations of a high-quality, high-volume spay/neuter clinic can be high stress and very busy at times. The schedule can change and may require weekend or evening hours to complete the job. The Spay Neuter Center Manager can expect to work some holidays, depending on clinic and organizational needs. Traveling and training may require travel. Candidates must be flexible with schedule changes on short notices.
Employment Type:
Full Time
Compensation:
$60,000.00 to$75,000.00/ Year
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.