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Job description
Description
Job Family: Branch Banking
Job Sub-Family: Branch Delivery
Career Specialization: Universal Banker
Career Stream: Support
Career Level: S3
Job Profile
Sub-Family Definition
Branch Delivery is responsible for delivering high-quality, consistent client experiences across branch locations while ensuring operational excellence and adherence to bank policies and regulatory requirements. Activities may include:
Managing day-to-day branch service operations
Supporting client transactions
Ensuring accurate and timely execution of all frontline banking activities
Coaching and supporting branch teams to meet performance expectations
Implementing process improvements that strengthen service delivery
Monitoring operational controls to reduce risk and maintain compliance
Career Specialization Definition
The Universal Banker role:
Responds to customers' needs by processing routine banking transactions at teller window or on the platform under minimal supervision, and provides flexibility of coverage for the branch.
Engages in broad range of sales and service activities to provide superior level of customer service.
Responsibilities include, but not limited to:
Opening new accounts
Handling teller transactions
Marketing and cross-selling bank products and services
Resolving complex customer service issues
Utilizes banking knowledge to identify additional sales and service opportunities
Builds rapport to engage prospects in a banking relationship and enhance existing customer relationships
Refers customer to other banking services and other bank personnel as appropriate
Other duties as assigned
Career Level Definition
Requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Responsibilities typically include:
Working under limited supervision for routine situations.
Providing assistance and training to lower level employees.
Problems typically are not routine and require analysis to understand.
Knowledge & Experience
Typically requires 5+ years relevant experience
May require vocational or technical training
Physical/Environmental Requirements
Must be able to stand for extended periods of time & lift objects up to 30lbs
Job Code: BBUBS3PT
FLSA Status: Non-Exempt
Salary Grade: 112
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.