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Job description
Specialty Pharmacy Liaison
Explore opportunities with CPS, part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you'll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together.
As a Specialty Pharmacy Liaison with CPS Solutions, LLC, you will engage directly with patients to coordinate pharmacy services through the health system's specialty and retail pharmacy. Acting as a bridge between patients, providers, and the pharmacy, this role focuses on improving prescription capture, providing follow-up counseling, and ensuring smooth communication. Key duties include processing prior authorizations, assisting with financial aid, updating clinical data, and supporting administrative tasks. The liaison works under the direct supervision of a pharmacist.
Pharmacy Location: Located within HSHS Medical Group Multispecialty Care - St Elizabeth's in O'Fallon, IL
Schedule: Monday through Friday, either 8-4:30 or 8:30-5:00
Primary Responsibilities:
Serve as the primary point of contact between providers, specialty pharmacies, and patients to facilitate timely therapy initiation
Coordinate prescription intake and referrals, ensuring accurate transmission of orders and required documentation
Support prior authorizations and benefits investigations, collaborating with payers, pharmacies, and provider offices
Educate patients on the specialty pharmacy process, including next steps, timelines, and access expectations
Track prescription status and therapy progress, proactively resolving access, financial, or logistical barriers
Collaborate with clinical and care teams to support adherence, continuity of care, and patient outcomes
Ensure compliance with program, regulatory, and organizational requirements, including documentation and reporting standards
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High school diploma or equivalent
Active Pharmacy Technician license in good standing in the state of Illinois
National Pharmacy Technician Certification (e.g., PTCB or ExCPhT) required
Recent work experience as a Pharmacy Technician
Preferred Qualifications:
Experience supporting clinical pharmacy programs and performing administrative tasks such as prior authorizations and data entry
Solid knowledge of medication regimens, age-specific dosing, and managed care practices
Proficient in pharmacy systems, care management platforms, and Microsoft Office (Outlook, Word, Excel)
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.