About this opportunity
Wells Media Group lists this Specialty Vehicle Technical Lead opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
Responsible for training, mentoring, quality control, and technical assistance of material damage attributed to Specialty Vehicles. Directly handles assigned specialty vehicle material damage claims generally of a complex nature.
Essential Duties and Responsibilities
Handles complex material damage claims with little or no supervision
Conducts Training in areas of Specialty Vehicle material damage handling/appraising
Is a subject matter expert in areas of Specialty Vehicle material damage for staff and vendors
Has and maintains a high level understanding of National General Specialty Vehicle policies.
Develops and maintains a basic understanding of the insurance industry and the organizational relationships of the company
Able to determine subrogation or fraud potential with Specialty vehicle claims
Receive claim assignments and document all appropriate information
Review photos thoroughly and determines repairability and complete assessment and or, total loss evaluation
Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; makes decisions on best option
Identify subrogation or fraud potential based upon physical evidence and refer to the appropriate claims representative when potential exists
Stay informed of changes in the collision repair industry including statutory and regulatory changes as they relate to specialty vehicle material damage
When appropriate, make contact with customers to discuss repair process, repair operations/techniques, settlements, extend an offer to appropriate party; document all file activity and payment/settlement information in file notes clearly outlining basis for settlement
Conducts file quality reviews of appraisal channels including staff, independent appraisers, DRP shops, other vendors.
Take ownership of any issue, problem, or error that could potentially impact the policyholder and or loss participant
Serve as a subject matter expert for Specialty Claims staff (field and technicians), other field staff, and Specialty vendors.
Complete accurate estimates with little to no supervision up to $300,000
Ability to navigate and complete estimates of greater amounts as necessary
Ability to actively participate in CAT events
Ability to travel and conduct field staff ride alongs, site audits, and training
Minimum Skills and Competencies
Estimating experience with an automated estimating system
Accurately assess damage on RV’s and/or Commercial vehicles involving significant damage.
Hands on training in a repair facility or training center specific to Specialty Vehicles
Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
Solid command of the claims policies and procedures; exhibits basic interpretation of policies & procedures in resolving claims
Strong communication, negotiation, and conflict resolution skills
General understanding of the repair and replacement of property damages, to include mechanical components of a vehicle and other potential exposures
Ability to identify, investigate, and conclude coverage investigations related to material damage
General knowledge of unibody/ conventional frame damages and repair processes
Comply with the company material damage guidelines
Must possess effective verbal and written communication skills and the ability to work effectively and collaborate with others.
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
High degree of initiative, mature judgment, and discretion Ability to resolve conflicts and empathize with customers is critical
Strong negotiation skills
Ability to develop and deliver material damage training both remotely and in person
Additional Qualifications That May Support Success in This Role
Adjuster license in your home state or state that requires examination and CE
Previous material damage claims handling experience
Management experience in a repair facility
Has a general understanding of insurance law as it relates to claims
Fraud Training
RV Estimatics, RV Policy, Motorcycle Estimatics, and Heavy Equipment Estimating proficiency
I-CAR Certification
Other Specialty Certifications such as RVIA/RVDA, RVTA, ASE
Supervisory Responsibilities
This job does not have supervisory duties.
Skills
Business Acumen
Business Management
Conflict Resolution
Insurance Claims
Material Damage Claims
Quality Management
Relationship Management
RV Insurance
Time Management
Training
Compensation
Compensation offered for this role is 37.98 - 52.70 per hour and is based on experience and qualifications.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.