About this opportunity
MMD Services, Inc. lists this Sr Audio Visual Engineer, Executive Support opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
AV Support Engineer - (Onsite in Midtown Manhattan)
MMD Services is partnering with a global multi-billion dollar investment firm built around world-class talent and cutting-edge technology. For over 30 years their financial services have consistently delivered exceptional results to leading investors worldwide. With offices in Chicago, New York City, Miami, London, and Hong Kong and over 2,000 employees, they are adding an AV Support Engineer to their New York team.
This is a hands-on support and troubleshooting role. The environment is already designed, installed, and configured, so there is no programming or system design work here. You keep the rooms running, resolve issues while meetings are in progress, and act as the escalation point when the first-line team cannot solve something. Meeting spaces stay camera-ready and global calls run without interruption.
Given the fast-paced trading environment and the sensitive nature of financial services, this is an onsite role in New York City.
Zoom and collaboration (primary focus)
Administer Zoom Rooms through the Zoom admin console, including room configuration, device management, settings, and firmware
Troubleshoot Zoom Rooms endpoints live, covering audio routing, device selection, cameras, displays, and connectivity
Support Zoom webinars and large-format meetings from setup through wrap
Provide direct Zoom support to executives and trading floor staff
Q-SYS and AV systems
Support and troubleshoot Q-SYS Core and connected devices at Tier 0 through Tier 2
Locate and verify Q-SYS device addressing, confirm devices are communicating on the network, and confirm the Core is connected to Zoom correctly
Troubleshoot audio and video signal flow across DSPs, microphones, cameras, codecs, touch panels, displays, and switching
Own Logitech conferencing hardware, including deployment, firmware and OS updates, and hardware troubleshooting
Provide hands-on support for high-visibility global meetings, events, and executive sessions
Triage and resolve time-sensitive issues independently and under pressure
Lead incident response for AV and conferencing issues and coordinate with internal teams and vendors through to resolution
Support AV installs, room builds, refreshes, and moves as projects come up
Broader technology support (roughly 20% of the role)
Step in on end-user technology as business needs shift, including workstation setup, imaging, monitors, peripherals, and hardware swaps
Troubleshoot Windows 10 and 11, Microsoft Office, and general desktop issues
Partner with distributed teams on asset management and large-scale moves
What you bring
Current hands-on Zoom Rooms support experience with Zoom admin console access, beyond room-level use
Recent hands-on Q-SYS support and troubleshooting experience covering the Core, device connectivity, and Zoom integration. Design and programming experience is welcome, though it is not what this role does day to day
Hands-on Logitech experience including Sync, firmware, and hardware troubleshooting
A track record of troubleshooting live AV independently in a demanding environment where Zoom is the primary collaboration platform
Solid AV signal flow and AV-over-IP fundamentals, plus networking basics including TCP/IP, VLANs, DHCP, and DNS
Composure in front of senior executives, with strong responsiveness, discretion, and follow-through
Willingness to move into broader end-user support when the business needs it
Nice to have
Sedna or a similar room scheduling and AV coordination platform
Microsoft Intune, Azure AD (Entra ID), and endpoint management exposure
Bachelor's degree and 5 or more years of relevant technical support experience
What the firm offers
High visibility on a small technology team with direct executive exposure
Career progression inside a global organization
Free catered breakfast, lunch, and snacks
A recognizable name on your resume
MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.