About this opportunity
Insight Global lists this Sr. Client Service Specialist opportunity in chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Insight Global is seeking a Sr. Client Service Specialist for one of our premier clients to sit at a new warehouse location in McCook, IL. The Sr. Client Service Specialist will act as the primary point of contact with the client at a particular site and work as an intermediary for communication between the client and their operations team. They will be responsible for tracking and coordinating shipment issues to the client to ensure prompt resolution and/or delivery and be responsible for purchase order accuracy, shipment tracking and fulfillment reliability. The Client Service Lead will provide data integrity and reporting updates to leadership as requested.
Must Haves :
1+ years of experience in a client facing role supporting fortune 100 clients
Logistics background - understanding warehouse logistics and operations
Experience Investigating and resolving client complaints by identifying root causes, recommending solutions, and ensuring timely follow-up
Monitor and document recurring issues to drive process improvements and enhance client satisfaction
Experience being in a customer facing role and excellent customer service skills
Proficiency within Microsoft Office, specifically Excel
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.