About this opportunity
Enterprise Holdings lists this Sr. Customer Assistance Representative - Downtown St. Louis opportunity in saint louis, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Assistance Representative Sr (CAR Sr)Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations.This position pays $19.05 / hour and is located at 2233 Washington Ave. St. Louis, MO 63103.We offer a robust Benefits Package including, but not limited to:Paid time offEmployee discountRetirement savings planExtended Health Benefits (Medical, Prescription Drug, Dental and Vision)Life InsuranceTraining and developmentWe have the following schedule available. This position is a 47- hour work week. Overtime rate will be paid for hours over 40 per week.Monday: 7:30am to 6:00pmTuesday: 7:30am to 6:00pmWednesday: 7:30am to 6:00pmThursday: 7:30am to 6:00pmFriday: 7:30am to 6:00pmSaturday: 9:00am to 12:00pm (every other)Sunday: OFFResponsibilities include:Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other servicesMay sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/VeteransQualifications:Must be at least 18 years oldMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.High school diploma or GED equivalent requiredMust have at least 1 year prior customer service retail or administrative support experienceMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
Worksite address
saint louis, MO, 63103, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.