About this opportunity
Bonfirevc lists this Sr. Customer Success Manager, Ad Measurement opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Senior Customer Success Manager
The Role: As an Senior Customer Success Manager at DISQO, you’ll be at the helm of a dynamic portfolio of clients, steering their journey towards unparalleled success. This role will manage, expand, and renew clients and may require a mix of high‑energy, high‑engagement strategies alongside nuanced, personalized approaches. Your primary goal is not just retention; it’s about propelling these clients to new heights, ensuring they’re not just satisfied but thrilled with the value and ROI they’re getting from DISQO. This outcome requires a keen focus on stakeholder management, user adoption, expansion, strategic engagement, and consistent confirmation of client success and outcomes. You will collaborate closely with multiple teams including Customer Onboarding, Customer Support, Sales, Services, Marketing, and Product to ensure client success, mitigate churn risks, and proactively identify expansion opportunities. It’s about ensuring not just client satisfaction but their continuous triumph and evolution with DISQO’s offerings.
What you will do:
Leverage previous Brand Lift expertise to engage and guide clients on their measurement goals
Collaborate with Client Account Teams to lead quarterly/bi‑annual business reviews highlighting realized value and ensuring a continued positive customer experience
Independently lead pricing and scoping and manage the end‑to‑end deal operations in add‑on and expansion opportunities
Proactively manage and engage with clients to secure renewals, negotiate contract terms, maximize their ROI, and capture growth opportunities
Partner with internal Services teams, such as Insights Management and Technical Project Management, to grow accounts and triage issues as they arise
Optimize the customer experience by identifying, reporting, and recommending product improvements
Partner with clients to understand business and contract goals, develop a mutually beneficial customer success plan, and deliver against those goals
Drive rapid usage and adoption of the product, newly available features, and leverage ongoing engagement tactics such as sharing and discussing case studies to maximize value realization
Develop “raving fans” within the client base to co‑author win stories, case studies, and other partnership tactics with Product Marketing and/or Customer Marketing
Gain an expert understanding of DISQO’s CX Platform and associated product components
Collaborate with the marketing team to develop and iterate on email drip campaigns to drive platform usage, adoption, and stickiness
What you bring to the role:
8+ years of customer‑facing experience, including 5+ years of direct commercial responsibility
Brand Measurement expertise, inclusive of Brand Lift Measurement
Successful track record of building, nurturing, and growing mid‑size to enterprise clients, including working directly with Fortune 2000 brands and Brand through Agency‑driven relationships
Strong presentation, problem‑solving, and analytical skills
Ability to manage multiple projects under tight deadlines
Ability to anticipate, think strategically, develop, and execute creative solutions for complex customer needs
Excellent written and verbal communication skills
Experience working cross‑functionally with other teams
Preferred Qualifications:
Previous experience working with a brand lift and ad measurement solution
Degree in Business, Marketing, Social Sciences, or other relevant fields
Passion for learning new skills and concepts
Proven success working in a fast‑paced, dynamic, and evolving environment
Experience working cross‑functionally with other teams, specifically Professional Services organizations
BA/BS degree
Perks & Benefits
100% covered Medical/Dental/Vision for employee, competitive dependent coverage
Equity
401K
Generous PTO policy
Flexible workplace policy
Team offsites, social events & happy hours
Life Insurance
Health FSA
Commuter FSA (for hybrid employees)
Catered lunch and fully stocked kitchen
Paid Maternity/Paternity leave
Disability Insurance
Travel Assistance Program
24/7 Counseling Services offered to Employees
Note: The benefits noted above are for full time US based employees only.
DISQO is an equal opportunity employer. Discovery, innovation, and growth are possible when we open ourselves to new possibilities, perspectives, and approaches. That’s why, at DISQO, we welcome, support, and empower individuals from diverse backgrounds. Exceptional teams are rooted in extraordinary people, each with a unique story and a compelling set of skills. DISQO does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.