About this opportunity
United Airlines lists this Sr, Developer-AI opportunity in chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Senior Developer, IT will be responsible for the development of our critical applications within the contact centers. This role will need to have the expertise on technical development in Conversational Contact Center technologies including Web Chat, Voice IVR, Web Applications & Cloud platforms.
Lead development, execution, and delivery of artifacts/code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications
Knowledge of NLP/NLU, LLMs, or Generative AI frameworks (e.g., OpenAI, Google Vertex AI, Amazon Bedrock) including data preparation, prompt design, testing, and feedback loops
Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries
Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms
Champion Agile/Scrum methodologies, conducting sprint planning, stand-ups, and retrospectives
Lead API integrations between internal platforms, external systems, and cloud services
Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions
Lead unit and integration testing and assist QA teams with end-to-end testing
Stay current with industry best practices and emerging technologies in API development and integration
Highlight and document risks, issues, blockers and dependencies; discuss with team project manager on regular basis
Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments
Track delivery milestones and interdependencies across multiple teams
Oversee vendor relationships and third-party integrations when applicable
Support and guide the team in removing blockers, maintaining momentum, and ensuring quality
8+ years of hands on technical experience in Contact Center & CX platforms
Proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions
Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices
Strong organizational and stakeholder management skills across technical and non-technical teams
Experience with Agile/Scrum or SAFe frameworks and tools (e.g., Jira, Confluence, Azure DevOps)
Excellent communication, leadership, and documentation abilities
Knowledge of APIs, JSON, XML, and OAuth
Experience with language: Node.js, Python
Familiarity with CI/CD pipelines/DevOps and version control tools like Git
Knowledge of customer journey mapping, persona design, and voice UX best practices
Familiarity with compliance standards (e.g., GDPR, HIPAA, PCI-DSS) in cloud and CX solutions
Qualifications -
Bachelor's degree or 4 years of relevant work experience
Computer science engineering or relevant field
Nice to have:
Cloud certification
SaFe Agile
4+ years of experience in design, development, documenting, testing, and debugging of new and existing software systems and/or applications for market sale or large-scale proprietary software for internal use in an agile environment
Web development, API integartions, Cloud technologies, contact ceter/IVR technologies, Chatbot creation & integrations
Experience in Conversational AI domains
Experience in chat/voice bots
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.