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Job description
Sr Director, Casualty Claims Quality Improvement
Job Locations
US-TX-Plano | US-MA-Boston | US-GA-Suwanee | US-NJ-Marlton | US-IN-Indianapolis | US-FL-Heathrow | US-AZ-Chandler | US-IL-Naperville
Job Information
ID
Position Type Full-Time
Job Grade 19
Department QI Ops - Casualty
Market US Retail Markets
Minimum Salary USD $137,000.00/Yr.
Maximum Salary USD $257,000.00/Yr.
Typical Starting Salary $163,500 to $202,000
Travel 10%
Recruiter Leah Bumbalough
Referral Bonus Eligible? No
Description
Senior Director, Casualty Claims Quality Improvement
Quality isn't a checkpoint at the end of claims handling - it's the discipline that makes every other part of the business better. As Senior Director, Casualty Claims Quality Improvement, you'll own that discipline for U.S. Retail Markets (USRM) Casualty Claims, building and sustaining a quality system that drives real, measurable improvement year over year. You'll turn data into insight, insight into action, and action into better outcomes for our claims organization and the customers it serves.
What you'll do
Lead the quality improvement program for USRM Casualty Claims. You'll help the business deliver best-in-class performance across personal lines and small commercial segments, balancing loss control, expense and customer service.
Turn data into direction. You'll manage and execute quality strategies that surface fact-based, data-driven assessments of organizational health, operational performance, emerging risks, calibration and the real impact of continuous improvement efforts.
Build what doesn't exist yet. You'll innovate and execute breakthrough approaches - predictive modeling, advanced data mining, process redesign, AI and emerging technologies - to improve consistency and quality across claims outcomes.
Bring your expertise to the table. As a leadership-level subject matter expert in casualty claims and quality improvement, you'll influence senior leaders on how to improve accuracy, service, ease and speed across and beyond the Casualty Claims business.
Lead a team that leads. You'll manage a 20-25-person, multi-layered team of quality practitioners - setting clear expectations, coaching continuously, and building a culture rooted in equity, inclusion, accountability, resilience and growth.
Strengthen the partnerships that make quality work. You'll collaborate closely with Claims Field, Process, Operations, Analytics, Training/Knowledge, Data Science, Technology and Legal to improve claims and service quality, and to keep evolving the quality improvement program itself.
Ideal Experience Includes
Technical knowledge/experience of casualty claims, policies, and coverages
Prior work experience in Quality or other related business improvement function
Outstanding partnership and influence capabilities
Proven track record of getting/driving results
Past leadership experience, of both individual contributors and other leaders
There is a hybrid in-office work expectation if you live within 50 miles of a USRM Claims hub office, with preference given to candidates near these locations:
Plano, TX
Orlando, FL
Suwanee, GA
Naperville, IL
Indianapolis, IN
Boston, MA
Qualifications
Bachelors degree plus 10+ years of progressively more responsible work experience, preferably in insurance
MBA and/or CPCU preferred
Advanced analytical and problem solving skills
Advanced knowledge of systems
Outstanding skill in using a variety of analytical software to facilitate analysis
Knowledge of claims operations
Superior communication and project management skills
Exceptional influencing skills to lead projects with participants who are not directly managed by incumbent
Employees may apply for a new role after completing 12 months of employment in their current position .
Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.
Travel
10%
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Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.