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Job description
Zydus Therapeutics is a clinical stage, specialty-focused bio-pharmaceutical company focused on developing transformative treatments to transform lives, starting with rare and serious liver diseases. Our purpose is simple, to empower people with the freedom to live healthier and more fulfilling lives, by unlocking new possibilities in life sciences and providing quality healthcare solutions.
Job Type
Full-time
Role Summary
The Sr. Director of Field Reimbursement Management (FRM) will lead the strategic direction, build-out, and operational execution of the FRM organization in support of saroglitazar and future rare/specialty disease launches. Reporting to the Head of Value & Access, this leader will be responsible for building a high-performing FRM team from the ground up to support healthcare providers (HCPs) and office staff in navigating patient access and reimbursement processes.
This role will serve as a critical partner across the Commercial and Value & Access functions – especially Sales, Patient Services, Payer Access, and Channel Accounts – to ensure providers have the education and support needed to facilitate patient access to therapy. The individual will contribute to the development and optimization of patient support programs while ensuring the FRM organization is effectively aligned to broader access and organizational objectives. The role will also provide strategic input into the development of field reimbursement educational resources and provider support materials to enhance provider office engagement and patient access.
The successful candidate will bring deep expertise in pharmacy benefit reimbursement, provider office workflows, specialty pharmacy operations, and field team leadership, along with demonstrated success designing and operationalizing field access organizations in emerging biotech environments.
Responsibilities
Build and lead a contract FRM organization, including organizational design, hiring strategy, onboarding, training, and field deployment with the selected contract FRM agency
Develop and implement foundational operating infrastructure for the FRM team, including: Incentive compensation plans
Field metrics and KPIs
Territory alignment and deployment strategy
Standard operating procedures (SOPs)
Ways of working and field engagement expectations
Escalation pathways and business rules
Establish a high-performance culture focused on collaboration, accountability, compliance, and patient-centered execution
Coach and develop FRMs to effectively support provider offices in navigating access and reimbursement challenges
Provider Access & Reimbursement Support
Lead FRM strategy supporting HCPs and office staff managing patients under the pharmacy benefit
Oversee compliant education related to: Prior authorization requirements
Appeals and coverage exception processes
Formulary access and utilization management criteria
Specialty pharmacy routing and fulfillment processes
Patient support program navigation
Ensure FRMs are equipped to support provider office staff in resolving access barriers and facilitating timely therapy initiation
Develop tools, resources, and field guidance that simplify complex payer and specialty pharmacy processes for provider offices
Patient Services Collaboration
Serve as a strategic partner in the development, optimization, and ongoing evolution of patient support and patient services programs
Collaborate cross-functionally with Patient Services leaders, hub vendors, the specialty pharmacy account team, and other internal stakeholders to ensure FRM insights and field realities are incorporated into program design
Provide field-based feedback regarding provider office needs, operational barriers, and patient access challenges to help improve service offerings and patient experience
Ensure alignment and coordination between FRM activities and broader patient services operations
Field Tools & Educational Resources
Identify unmet educational and operational needs within provider offices and collaborate cross-functionally on the development of FRM-facing and provider-facing access and reimbursement resources
Provide strategic input into reimbursement and access-related messaging to ensure materials appropriately support provider office staff navigating pharmacy benefit processes
Work with Access Marketing to help develop and optimize field resources, including: Prior authorization support materials
Appeals and denial education tools
Coverage and access guides
Specialty pharmacy process overviews
Patient support program educational resources
Gather field feedback regarding material effectiveness and identify opportunities to improve provider office engagement and education
Cross-Functional Partnership
Partner closely with Value & Access leadership to align FRM strategy with broader payer and access objectives
Collaborate with Patient Services and Hub operations to optimize provider and patient experiences
Serve as a strategic partner to Specialty Pharmacy, Trade & Distribution, Compliance, Legal, Medical, and Commercial leadership
Provide field-derived insights regarding payer trends, provider challenges, and operational barriers to inform organizational strategy and decision-making
Launch & Operational Readiness
Lead FRM-related launch planning and execution activities, including: Field force sizing and structure
Resource and budget planning
CRM implementation and reporting design
Training curriculum development
Vendor coordination and operational integration
Ensure FRM capabilities and operational processes evolve appropriately with changing payer dynamics and organizational growth
Compliance & Governance
Ensure all FRM activities are conducted in accordance with company policies, legal guidance, and industry regulations
Maintain appropriate non-promotional boundaries and compliant field interactions
Partner with Compliance and Legal to develop and maintain policies, training, and monitoring programs
Ensure incentive compensation plans and field objectives align with company compliance standards and organizational priorities
Analytics & Performance Management
Define and monitor key performance indicators, including: Time to therapy
Prior authorization approval rates
Appeal success rates
Provider engagement metrics
Access barrier trends
FRM field effectiveness measures
Utilize data and field insights to continuously improve FRM effectiveness, operational execution, and provider experience
Deliver regular business updates, field insights, and strategic recommendations to senior leadership
Requirements
Bachelor’s degree required; advanced degree (MBA, PharmD, MPH, or equivalent) preferred
10+ years of experience in reimbursement, patient access, market access, or related pharmaceutical/biotech functions
5+ years of leadership experience managing FRM, reimbursement, or patient access field teams, including experience managing a contract FRM partner
Strong expertise supporting products covered under the pharmacy benefit
Deep understanding of: Commercial and government payer structures
Prior authorization and appeals processes
Specialty pharmacy distribution and operations
Provider office reimbursement workflows
Demonstrated success building and scaling field access organizations within biotech or specialty pharmaceutical environments
Experience developing field operating models, incentive compensation structures, and business processes for field-based teams
Excellent communication, leadership, and cross-functional collaboration skills
Experience in rare disease, specialty, or orphan product environments
Launch experience in emerging or growth-stage biotech companies
Experience partnering closely with hub service providers and specialty pharmacies
Familiarity with CRM platforms, field analytics, and reimbursement technology solutions
Travel Requirements
The position will require significant domestic travel (50-70%).
WORK ENVIRONMENT
This position is field based
Zydus Therapeutics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Zydus Therapeutics is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Zydus Therapeutics, please contact us and let us know the nature of your request.
Salary Description
$300,000 - $320,000
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Worksite address
pennington, NJ, 08534, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.