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Job description
This position will be onsite 5 days per week in downtown Austin, TX. Looking for candidates who have experience working with an international organization.
Company Overview
Our client is a global technology-focused organization with a strong commitment to innovation, operational excellence, and delivering high-quality solutions. The company partners closely with internal teams and external stakeholders to support complex technical environments, drive efficiency, and maintain a modern, scalable IT landscape. As a leader within the organization, you will help enable business growth through the reliable and secure delivery of technology services.
Position Summary
The Senior Director of IT Operations will oversee enterprise-wide technology operations, ensuring the delivery of reliable, secure, and efficient IT services across multiple U.S. locations. This executive leader will guide teams responsible for infrastructure, network operations, end-user support, operational risk, and employee technology services. The role requires a blend of strategic planning and hands‑on operational leadership, with a focus on modernizing systems, improving user experience, and fostering collaboration with global counterparts.
Key Responsibilities
Leadership & Strategy Develop and execute an IT operations strategy aligned with organizational goals and the broader technology roadmap.
Lead cross‑functional teams across infrastructure, support services, and operational risk, promoting accountability and high performance.
Drive modernization initiatives through automation, cloud adoption, and continuous improvement.
Collaborate with executive leadership and global teams to ensure consistent standards and coordinated operations.
Infrastructure & Network Operations Oversee the design, implementation, and management of enterprise infrastructure, including data centers, cloud environments, network architecture, and collaboration platforms.
Ensure high availability, performance, and scalability to support evolving business needs.
Manage vendor relationships and strategic partners to ensure cost‑effective and high‑quality service delivery.
Employee Technology Services & Support Deliver high‑quality end‑user support and employee technology services across the U.S. region.
Enhance user satisfaction through self‑service capabilities, knowledge management, and process improvements.
Maintain a strong focus on communication, responsiveness, and service excellence.
Risk, Compliance & Security Operations Partner with security, compliance, and legal teams to ensure alignment with regulatory requirements and internal policies.
Oversee operational risk management, business continuity, and disaster recovery programs.
Cultivate a culture of proactive risk awareness and responsible data stewardship across IT operations.
Financial & Operational Management Develop and manage IT operations budgets, forecasts, and strategic investment plans.
Define and track KPIs to measure service delivery, performance, and operational improvement.
Optimize cost structures through smart sourcing, lifecycle management, and operational efficiencies.
Qualifications
Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (Master’s preferred).
12+ years of progressive IT experience, with at least 5 years in senior leadership overseeing IT operations or infrastructure.
Demonstrated experience managing managers or directors and building strong, scalable teams.
Proven success leading IT operations in a complex technical environment, ideally within a global organization.
Deep knowledge of hybrid cloud infrastructures, networking, enterprise support operations, and modern IT service management practices.
Experience with ITIL or similar service management frameworks.
Excellent communication, leadership, and stakeholder management skills.
Ability to work effectively across cultures and time zones.
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Worksite address
austin, TX, 78716, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.