Sr. Director, Strategy & Product Operations

Job description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you’ll do

Lead the definition and execution of Docusign's product strategy. Partner with the CPO to translate company priorities into a clear, aligned product roadmap and drive execution rigor across all product teams. Build the Product Operations function, systems, processes, tools, and discipline, that enables faster, better-informed decisions and cross-functional alignment. Use automation and AI strategically to eliminate manual work, surface insights, and keep teams moving at velocity.

This position is a people manager role reporting to the Vice President, Product.

Responsibility

Partner with CPO to define Docusign's product strategy and translate strategic priorities (agreement journey enablement, solution adoption, enterprise/global expansion) into quarterly OKRs and product roadmap

Facilitate alignment across product teams and cross-functional partners (Sales, CS, Support, Finance) on shared priorities, trade-offs, and KPIs

Own communication of strategy and progress upward to executive leadership and across the organization

Build transparent systems for decision-making and resource allocation

Build and scale Product Ops function (team structure, tools, processes) to support faster iteration and cross-functional alignment

Establish clear product prioritization frameworks and decision‑support processes, and own quarterly planning and roadmap development cycles

Drive adoption of product management discipline, methodologies, and best practices across all product teams

Create operational cadence for product leadership (reviews, steering, alignment) that keeps teams moving in sync

Establish product analytics strategy, instrumentation standards, and reporting frameworks

Create cohort analysis, adoption tracking, and customer health dashboards to inform prioritization

Enable product teams to self‑serve analytics and run experiments with velocity

Define and track leading indicators of product‑market fit and customer success

Identify high‑impact opportunities to automate routine work and streamline processes (analytics aggregation, reporting, stakeholder communication, etc.)

Evaluate and implement tools—including AI where appropriate—to reduce manual effort and surface insights faster

Build internal dashboards and self‑service capabilities to democratize product data

Establish repeatable processes to measure and iterate on operational efficiency gains

Job Designation

Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

10+ years in product management, strategy, operations, or adjacent leadership roles

Experience building or scaling Product Operations function from scratch

Experience defining strategy and driving cross‑functional execution and alignment

Experience with analytics tools, experimentation, and product telemetry (event tracking, cohort analysis, etc.)

Experience using data and automation to improve organizational velocity and decision quality

Preferred

SaaS, B2B enterprise experience

Excellent communication and cross‑functional influence skills, especially with executive leadership

Ability to balance detail orientation with big‑picture strategic thinking

Experience with e‑signature, contract management, or agreement lifecycle software

Familiarity with product analytics platforms (Amplitude, Mixpanel, Looker, etc.) and experimentation tools

Track record in global, multi‑segment product organizations

Background in Operations, Finance, or Business Analytics

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $212,100.00 - $342,650.00 base salary

Washington: $202,100.00 - $299,625.00 base salary

This Role Is Also Eligible For The Following

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre‑established sales goals. Non‑Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

Paid Time Off: earned time off, as well as paid company holidays based on region

Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement

Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment

Retirement Plans: select retirement and pension programs with potential for employer contributions

Learning and Development: options for coaching, online courses and education reimbursements

Compassionate Care Leave: paid time off following the loss of a loved one and other life‑changing events

Work Authorization Notice

Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full‑time, permanent basis without the need for current or future sponsorship.

Life at Docusign

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can‑do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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Worksite address

san francisco, CA, 94199, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.