About this opportunity
RR Donnelley lists this Sr. Document Production Associate - 2nd Shift opportunity in warrenville, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Company Description
Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.
With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.
The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients.
~Perform document production work according to established policies and procedures
~ Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
~Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
~ Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
~Assist with coordination of document production services, preparation, intake, and workflow within team
~ Troubleshoot more complex software or hardware problems
~Utilize appropriate logs and/or tracking software for all assigned work
~ Help foster a proactive environment of continuous service enhancement and relationship building with the client
Handle sensitive and/or confidential documents and information
Perform Quality Assurance on work of others
Assist peer teams with proofreading, design or other document production and preparation, as needed
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
High school diploma or equivalent required. Higher level education preferred or equivalent work experience
Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
Document production, word processing experience preferred
Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
Adept with other software programs for editing and/or creating documents
Knowledge of a legal timekeeping or job tracking system is preferred
Ability to prioritize work, balance projects and meet deadlines in a timely manner
Strong attention to detail with good organizational skills and emphasis on accuracy and quality
Ability to handle sensitive and/or confidential documents and information
Ability to make independent decisions that conform to business needs and policy
Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
Proven customer service skills are required to create, maintain and enhance customer relationships
Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
RRD is an Equal Opportunity Employer, including disability/veterans
Legal & Document Processing Compensation: USD 39800 - USD 55000 - yearly
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.