About this opportunity
Zobility lists this Sr. Field Service Administrative Support opportunity in roselle, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
Job DescriptionJob Description:
Manages field service and customer inquiries in relation to service requests.
Coordinates the on and off boarding of service techs and the administration of supplies.
Responsibilities:
Respond to inquiries from field techs and customers. Obtain necessary information relating to service issues, investigate billing problems, collect and research documentation, review and adjust discrepancies and resolve issues
Follow up with customer to review and ensure problems are resolved
Print and electronically save service billings that pertain to the field
Validate data and close all service work orders to produce invoices
Create and monitor Van Stock and Service Maintenance Agreement (SMA) parts orders for service techs
Orders specialized parts and tools for service techs
Collaborate with purchasing to determine part availability and ensure field service needs are met to satisfy scheduled service call
Process credit memos and re-bills as required
Compile and distribute necessary paperwork for new hire setups and terminations/ resignations
Train employees as assigned (Cross train)
Maintain field service employee addresses and phone numbers for distribution list throughout client and coordinate with Human Resources
Coordinates with Field Service Techs for phone repairs and upgrade eligibility
Coordinate after hour on call & cotton program and update answering service.
Close field Return Material Authorization (RMA)s
Continuously audit mature service orders
Submit requests for certificates of insurance
Set up of maintenance contracts in NAV then manually communicate with D365 to set up reoccurring visits.
Ensure all yearly paperwork is uploaded into National and local safety sites and specialized entries for specific customers
Collaborates with other departments and platforms to ensure proper communication on all machine orders while uploading into systems
Ensure updated work orders and invoices are communicated to all necessary parties.
Process reporting for KPI‘s, Warranty and Month End for Director
Collaborates with Customers, Sales, Vendor and Techs regarding Depot Repair and Shuttle program
Manages field service award program
Facilitate the coordination of GCU Rack Kit Toolboxes to and from Customer locations.
Perform other duties as assigned
Requirements:
2+ years of customer service.
Education:
High School Diploma or GED required.
nCompany DescriptionZobility is RGBSI‘s workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.
Company Description
Zobility is RGBSI‘s workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.
Worksite address
roselle, IL, 60172, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.