About this opportunity
Mustang Cat lists this Sr. Field Service Manager opportunity in houston, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Sr. Field Service Manager – Houston, TXMustang Rental Services is seeking an experienced Sr. Field Service Manager to lead field service operations across our Houston-area rental organization.This is a senior operational leadership role responsible for ensuring our customers receive fast, reliable field service when and where they need it. The Sr. Field Service Manager will lead field service execution across both Rental Services and Heavy Rents, with responsibility for customer breakdown response, technician deployment, dispatch operations, technical escalations, warranty recovery, and overall field service performance.The ideal candidate brings strong experience leading heavy equipment, construction equipment, rental, industrial, or dealership service operations and knows how to build teams and processes around one critical goal: keeping customers up and running.Why Join Mustang Rental Services?Mustang offers a stable, established organization with the opportunity to lead and influence a critical part of our growing rental operation.Competitive CompensationComprehensive Medical, Dental & Vision Benefits401(k) with Employer MatchPaid Time Off & HolidaysTuition Reimbursement & Development OpportunitiesCareer Growth OpportunitiesLong-Term Job StabilityWhat You'll DoAs the Sr. Field Service Manager, you will provide leadership and accountability for field service performance across multiple locations and teams.Key responsibilities include:Lead field service operations across Mustang Rental Services and Heavy Rents.Establish service standards, dispatch protocols, and customer response expectations.Drive fast, effective response to customer breakdowns and emergency service needs.Monitor customer uptime, response times, first-time fix rates, technician utilization, and other key service metrics.Lead and develop District Service Managers, the Claims & Warranty function, and Field Service Dispatch.Optimize technician scheduling, routing, deployment, and workload based on customer priority, geography, and technical skill requirements.Lead escalations involving complex equipment issues and significant customer service events.Coordinate technical resources for strategic accounts, major projects, and shutdowns.Partner with OEM and vendor resources on complex technical issues when needed.Identify recurring equipment failures and work with internal teams to implement corrective actions.Improve warranty identification, claim accuracy, recovery, and overall warranty performance.Manage field service labor productivity, overtime, travel expenses, and service costs.Recruit, develop, and retain high-performing field service leaders and technicians.Support technician training, certification, succession planning, and leadership development.Partner closely with Branch Operations, Fleet Management, Sales, Central Logistics, Service, and Safety.Promote a strong culture of safety, urgency, accountability, customer service, and technical excellence.What We're Looking For10+ years of service leadership experience5+ years leading field service operationsExperience within equipment rental, heavy equipment, construction equipment, industrial services, or a heavy-equipment dealership environmentMulti-location leadership experience strongly preferredExperience leading field technicians and service leadership teamsStrong knowledge of field service dispatch, technician scheduling, and resource allocationExperience managing customer escalations and equipment breakdown responseWorking knowledge of warranty administration and recovery processesStrong understanding of technician productivity, utilization, and service KPIsProven ability to lead across multiple departments and operational functionsStrong financial and operational business acumenBachelor's degree in Business, Engineering, Operations Management, or a related field preferredWhat Success Looks LikeSuccess in this position means building a field service operation that responds quickly, uses its resources effectively, and consistently delivers for the customer. Key outcomes include:Faster customer breakdown responseIncreased customer uptime and satisfactionReduced equipment downtimeImproved technician productivity and utilizationHigher first-time fix ratesStronger warranty recoveryMore effective field service dispatchStrong field service leadership and technical bench strengthExceptional support for strategic customers and major projectsCheck out the Mustang Cat Anthem to see our mission in action! Having trouble logging in? Create an account through the link on the "Sign In" pop-up window, and apply today! Mustang Cat is an Equal Opportunity Employer.
Worksite address
houston, TX, 77092, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.