About this opportunity
International Paper lists this Sr. IT Manager, Enterprise Computing Services opportunity in memphis, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Senior IT Manager, Enterprise Computing ServicesThis position reports directly to IT Director for Infrastructure, Operations and Security.The position may require occasional travel to sites/locations to visit with direct and indirect reports.Primary Responsibilities Include:Plan, design, and supply reliable, resilient, performant, and cost-effective processing, storage, and transmission of data between internal IP applications, external customers, vendors, service providers, and other business partners.Direct the establishment and continuous improvement of systems and processes to ensure day-to-day operational stability across all domains of the ECS estate to meet agreed upon service levels and minimize disruption to business processes.Lead expert technical research, design, and consulting in the areas of platform/OS management, server and storage architecture, performance management, and strategic planning for IP's data center, cloud, and manufacturing facility computing platforms across the business, including capacity management and planning.Achieve high levels of customer satisfaction through monitoring and management of all ECS services that impact the business's ability to operate; influence people, process, and technology choices to optimize our services and support model leveraging proactive resolution of potential service interruptions.Direct the selection, testing, deployment, and maintenance of hardware and software products as well as potential outsourced arrangements.Establish and ensure that operational metrics are monitored, collected, and reported in a timely manner.Manage the overall ECS budget, resources, and project plans to meet all critical milestones associated with the ECS strategy and operating plan.Automate processes and procedures to allow resources to focus on new service capabilities and business initiatives.Adopt methodologies to ensure that defects are identified and quality of service is uninterrupted by technology changes, problem tickets are entered and resolved in order to minimize reoccurrence of incidents that impact end user productivity and availability, and service level agreements are defined for all infrastructure services that our businesses depend upon.Establish workforce plans that address career development, resource planning, and recruitment as required to properly maintain and staff an optimized operating model for supporting ECS services. ECS staff includes 5-7 direct reports, with approximately 100 managed service provider resources supporting the function.Collaborate with all IT service providers to manage and optimize the services and support necessary to maximize effectiveness and efficiency.ScopeDirect responsibility for a team of approximately 5-7 direct employees and approximately 100 MSP resourcesDirect responsibility for an annual budget responsibility for staffing, services, licensing, and maintenance of approximately $25MMManagement of over 4,500 Windows server instances, 1,000 Unix server instances, 4 petabytes of storage, and 4,500 nightly backups in cloud environments, data centers, and field locations, supporting some of the company's most critical enterprise applicationsThe Skills You Will Bring (Education and General Experience)College degree required with a preferred emphasis in computer science, computer engineering, or other IT-focused area10-15+ years of information technology experience in application & system administrationAbility to communicate effectively with senior and executive levels as well as the entire IT organizationHighly-engaged leadership with the ability to engage, motivate, and inspire a team to achieve a high level of results from a large and diverse groupStrong oral and written communication skillsEffective interpersonal, conflict management, and negotiation skillsProven people development skillsEffective influencing and directing of othersAbility to develop and share strategy and vision, goals, and targets, holding people accountable for achieving desired business resultsFunctional Knowledge and ExperienceGeneral knowledge of:Cloud computing (hyperscaler IaaS and PaaS solutions)Windows, Unix, and Linux operating systemsIntel x86/x64, Intel Itanium, and Oracle SPARC hardwareSAN storage, backup, and DR technologiesStrong financial skills, especially in the area of cost/benefit analysisFamiliarity with common ITIL processes, including Availability Management, Capacity and Performance Management, Incident Management, Problem Management, Infrastructure and Platform Management, Change Control, and Monitoring and Event ManagementExperience dealing within and navigating a diverse political environment for a global, multi-business organizationStrength or Mastery of the following Competencies:Cross-cultural SensitivityCustomer FocusManages AmbiguityDirects WorkDrive ResultsInstills TrustOptimizes Work ProcessesDrives Vision and PurposeCommunications EffectivelyPlans and AlignsThe Benefits You Will Enjoy:International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.The Career You Will Build:Sales and Leadership training, promotional opportunities within a global companyThe Impact You Will Make:We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're Proud to be IP.The Culture You Will Experience:International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.The Company You Will Join:International Paper (NYSE: IP) is a global leader in sustainable packaging solutions. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what's next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2024 were $18.6 billion. Additional information can be found by visiting internationalpaper.com.International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact or .
Worksite address
memphis, TN, 38120, US
Who can apply
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