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Job description
Why Sony Interactive Entertainment?
nSony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Senior Manager, Fraud Operations, Investigations & Grey Markets
nSan Diego, CA or San Mateo, CA
nRole Overview
nAs the Senior Manager, Fraud Operations, Investigations & Grey Markets, you will lead a global team responsible for fraud investigations, operational risk mitigation, and grey market enforcement across the PlayStation ecosystem. You will drive operational excellence, develop investigative capabilities, and partner across Fraud Strategy, Data Science, Product, Commerce, Customer Experience, Legal, and Trust & Safety to identify emerging threats and implement scalable controls.
nThis role requires a strategic leader who can balance operational effectiveness, customer experience, and business growth while building high-performing teams and programs. You will oversee complex investigations, establish operational frameworks, and develop proactive strategies to combat fraud abuse, account compromise, reseller abuse, entitlement exploitation, and grey market activity.
nWhat You’ll Be Doing
nnLead and develop a global team responsible for fraud and abuse monitoring, investigations, and grey market enforcement across the PlayStation ecosystem.
nOversee fraud and abuse detection, monitoring, and investigative programs to identify and mitigate account compromise, payment fraud, entitlement abuse, reseller activity, and other emerging threats.
nOwn chargeback operations and dispute management strategies, partnering with Payments, Data Science, and external partners to optimize recovery rates, reduce fraud losses, and improve customer outcomes.
nDrive PlayStation's grey market strategy by identifying unauthorized reseller activity, promotional abuse, and marketplace manipulation, while implementing effective mitigation and enforcement actions.
nPartner with cross-functional teams to develop scalable fraud and abuse prevention strategies and operational controls.
nTranslate operational insights and investigative findings into policies, automation opportunities, and product enhancements that reduce risk while preserving customer experience.
nEstablish and manage operational KPIs, service levels, and quality standards to drive team performance, operational excellence, and measurable business impact.
nProvide executive reporting on fraud trends, emerging risks, operational performance, and strategic initiatives.
nLead workforce planning, process improvement, and capability development to ensure the organization can effectively address evolving fraud threats at scale.
n nWhat We’re Looking For
nn12+ years of experience in fraud operations, investigations, trust & safety, chargeback operations, or a related field.
n5+ years of people leadership experience.
nProven experience building and scaling fraud operations, investigations, chargeback management, and risk programs in a digital commerce, marketplace, fintech, gaming, or technology environment.
nDeep understanding of fraud typologies, account security, payment fraud, chargeback and dispute management, digital commerce abuse, and grey market activity.
nDemonstrated success leading cross-functional initiatives and influencing stakeholders across partner teams.
nStrong analytical, operational, and strategic problem-solving skills, with the ability to translate data and insights into business outcomes.
nExceptional communication and executive presentation skills.
nBachelor's degree or equivalent experience in Business, Finance, Economics, Computer Science, or a related field.
n nPreferred Skills
nnExperience in gaming, digital entertainment, eCommerce, or subscription-based businesses.
nExperience leading global teams and driving operational transformation through automation and technology.
nJapanese language skills
n At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
nThe estimated base pay range for this role is listed below.$165,400—$248,000 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
nPlease refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
nEqual Opportunity Statement:
nSony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
nWe strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
nSony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Worksite address
san diego, CA, 92189, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.