About this opportunity
Pizza Hut lists this Sr. Manager, Guest Lifecycle Capabilities & Market Acceleration opportunity in plano, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Sr. Manager, Guest Lifecycle Capabilities & Market Acceleration
Full-time Regular Plano, TX, US
Salary Range: US$142,500.00 To US$167,500.00 Annually
JOB DESCRIPTION SUMMARY
The Sr. Manager, Global Guest Lifecycle Growth will help shape how Pizza Hut builds deeper, more valuable guest relationships across its global system.
This leader will sit at the intersection of guest strategy, CRM, loyalty, data, technology, and market execution . They will identify the most important lifecycle growth opportunities across markets, build capabilities that can scale, and work directly with regional, operating-market, and franchisee teams to move from ambition to activation.
This is not a role focused solely on producing global frameworks. It is an opportunity to solve bold, practical growth challenges:
How do we create meaningful guest relationships across markets with vastly different levels of data and digital maturity?
Which lifecycle capabilities should be shared globally, and which must remain locally designed?
How can Pizza Hut use CRM, loyalty, personalization, and audience intelligence to increase frequency and customer value?
How do we turn learning from the U.S. and other leading markets into adaptable solutions—not copy-and-paste playbooks?
How do we demonstrate near-term commercial impact while strengthening long-term capabilities?
The person in this role will help answer those questions at the scale of an iconic global brand.
RESPONSIBILITIES
Accelerate sustainable guest growth across Pizza Hut’s global system by building scalable lifecycle capabilities, connecting learning across markets, and helping priority markets improve acquisition, engagement, retention, frequency, and guest value.
What You’ll Lead
Shape the guest lifecycle agenda
Identify the most important opportunities and capability gaps across GFM and operating markets
Translate enterprise omnichannel priorities into a focused lifecycle roadmap
Prioritize the shared capabilities, standards, and investments with the greatest potential value
Build capabilities markets can use
Develop practical frameworks, tools, playbooks, and measurement approaches
Establish common principles while accounting for differences in data, technology, market maturity, and operating model
Connect lifecycle capabilities across the end-to-end guest journey
Accelerate priority markets
Partner with regional, operating-market, and franchisee teams to diagnose opportunities and build actionable roadmaps
Provide hands‑on support to move high‑value initiatives from ambition to activation
Surface barriers requiring enterprise data, technology, commercial, or leadership intervention
Connect and scale learning
Identify leading practices across the U.S., GFM, and IOM markets
Determine what can scale, what must be adapted, and what should remain local
Build stronger connections among lifecycle practitioners and reduce duplicated effort across markets
Influence data, technology, and measurement
Partner with D&T, analytics, product, and market teams to define guest-growth requirements
Help prioritize investments based on potential guest and business value
Establish clear measures of adoption, activation, and commercial impact
What Success Looks Like
Priority markets activate high‑value lifecycle initiatives faster
Shared capabilities are adopted and adapted across multiple markets
Markets improve guest engagement, retention, frequency, and value
Proven practices and learning move more quickly across the system
Lifecycle investments are grounded in measurable guest and business outcomes
Market teams view the global function as a source of practical expertise and acceleration
REQUIRED QUALIFICATIONS
You will be required to attend the Plano, TX office 3 days a week on Tuesday, Wednesday and Thursday.
12 years of experience in CRM, loyalty, lifecycle marketing, personalization, customer strategy, or related guest-growth disciplines
Bachelor's degree in Marketing, Business, Analytics, Economics, Communications, Information Systems, or a related field.
A record of translating strategy into activation and measurable commercial outcomes
Strong understanding of customer data, segmentation, martech, experimentation, measurement, and loyalty economics
Experience working across complex, matrixed, international, regional, or franchise-led organizations
The ability to build solutions that are ambitious enough to create change and practical enough for markets to implement
Strong commercial judgment and the ability to connect guest outcomes with transactions, profitability, and customer value
Exceptional influence, facilitation, and relationship-building skills
Curiosity, adaptability, and comfort moving between enterprise strategy and hands‑on market problem-solving
Salary Range: $142,500 to $167,500 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job‑related factors.
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Worksite address
plano, TX, 75086, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.