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Job description
Sr Manager, Field Service Operations
Otis Elevator Company is searching for a highly motivated Sr Manager, Field Service Operations to provide direction, support, and leadership for our maintenance business within the San Francisco operating territory (OT).
Your Leadership Impact
Drive field efficiency and quality improvements to meet labor and material margin plans
Meet goals for maintenance completion (MCP and P1 %s), callback and FTF rates, units with no OMMS activity, and OCM process adherence
Otis ONE – meet or exceed installation plans; keep Otis ONE unplugged units to Lead O hour LEAP initiatives for territory
Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix role; transition vehicles to hybrid or electric to reduce greenhouse gas emissions
Drive diversity in field workforce hiring decisions by requesting diverse candidate slates in writing to union for every hiring opportunity
Provide on-going training, development, and leadership to the Maintenance operations team
Provide technical direction to field operations staff and participate in large bids
Responsible for the quality of service in designated territory
Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
Report and present on recommendations for all product designs and performance requirements
Monitor field tests as well as first inspection and data reports
Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance
Proactively aid the region in regard to the malfunctioning of equipment
Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
Drive a safety culture throughout territory through communication, discipline, recognition and training
Your Experience:
Education
Bachelor's degree highly desired, with 5 years of experience
High school, or equivalent, plus 10 years of relevant experience
Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.
Work Experience
Multiple years of experience in various assignments within the Company, in the Elevator industry, military leadership or in another service-oriented business.
5+ years people leadership experience in the elevator industry, or related industry
Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application
Strong desire for candidates who have a proven track record of meeting financial goals and objectives
Basic Qualifications
5+ years elevator industry management experience strongly preferred or military leadership, operations leadership, or relevant experience.
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
Knowledge and strict enforcement of company EH&S policy and processes
Work Authorization:
Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.
Benefits:
401(k) plan that includes generous company match and a separate automatic retirement contribution
Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
Three weeks paid vacation and paid company holidays
Paid sick leave - Employee assistance and wellness incentive programs
Life insurance and disability coverage
Voluntary benefits, such as legal, pet, home, and auto insurance
Birth/adoption and parental leave benefits
Adoption assistance
Tuition reimbursement program
Peer recognition and service anniversary awards, as well as spot performance bonus opportunities
Salary Transparency:
The salary range for this role is $150,000-$210,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.
Worksite address
san francisco, CA, 94199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.