About this opportunity
Bloomingdale's lists this Sr. Manager, Selling and Client Development opportunity in new york city (brooklyn), New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
JOB OVERVIEW
The Senior Manager of Selling and Client Development is a corporate role responsible for leading and optimizing the end-to-end selling experience, ensuring that all touchpoints in the selling journey are aligned with our customer-first, always operating principle. The role will focus on a comprehensive and connected approach to selling at Bloomingdale’s, from engaging customers to client development.
ESSENTIAL FUNCTIONS:
Selling Effectiveness : Partners with cross-functional partners to lead selling effectiveness efforts for functional service & selling priorities.
Loyalty Program : Integrates our Loyallist program/Bloomingdale’s Credit Card within our selling journeys; Partners with Loyalty Marketing team to support customer acquisition & retention.
Client Development : Provides the necessary strategy & tactics to grow customer share of wallet, repeat visits, & spend per customer; establish nuances of client development in different product categories and roles.
Client Outreach : Develops and executes a comprehensive roadmap for proactive client outreach, leveraging selling tools to ensure consistent, impactful, & personal communication with our clients.
Business Stakeholder : Represents the business interest for all existing and future selling tools; Maintains partnership with Macy’s Tech on development/deployment of client development selling tools.
Team Collaboration : Works in collaboration with Customer Experience & Strategy partners to ensure selling journeys are supported and connected to other initiatives; Works in collaboration with cross functional partners to deliver a holistic approach to maximize impact (staffing, technology, human resources, education, store leadership, etc)
Performance Optimization : Establishes key performance indicators (KPIs) and metrics to measure the success of selling journey initiatives. Analyzes data, seeks & responds to feedback to optimize strategies for maximum impact.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.