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Job description
Senior Medical SecretaryInsight Global is seeking 1 Senior Medical Secretary to support a nationally recognized Head & Neck practice within a leading hospital system in the Baltimore area. The practice is comprised of approximately 40 team members and 5 physicians specializing in Head & Neck Surgery, Voice Disorders, and Performing Arts Medicine. This role will primarily support the Head & Neck team and serve as a critical point of contact for patients seeking specialized care.The Senior Medical Secretary will be responsible for managing inbound patient scheduling, coordinating referrals, obtaining medical records, verifying insurance information, and ensuring accurate documentation throughout the patient journey. This is a highly administrative, patient-facing role that requires exceptional communication skills, critical thinking, and attention to detail. The ideal candidate is compassionate, organized, and customer-service oriented, with the ability to navigate sensitive patient situations while maintaining professionalism and efficiency.Key Responsibilities:Manage inbound calls from new and existing patients seeking Head & Neck servicesSchedule new patient consultations and follow-up appointments according to provider and department guidelinesConduct patient intake screenings to assess appointment urgency and appropriate scheduling needsReview referral work queues and coordinate referrals received from external physician officesRequest, obtain, and organize medical records, physician notes, imaging reports, and supporting documentation from referring providersRegister patients and verify demographic and insurance informationDocument all patient interactions accurately and thoroughly within the electronic medical record systemMaintain compliance with departmental scheduling protocols and documentation standardsCoordinate with physicians, clinical staff, and administrative team members to ensure efficient patient access to careSupport department productivity and patient satisfaction goals
Worksite address
towson, MD, 21204, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.