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Job description
Senior Operations ProcessorWells Fargo is seeking multiple Senior Operations Processors to support Equipment Finance and Vendor Finance functions within Lending Servicing Operations as part of Wholesale Operations. Lending Servicing Operations focuses on loan servicing, data management, account maintenance, customer care, and collections.In this role, you will:Apply technical expertise to support account servicing activities, process service requests, and resolve escalated customer and account-related issuesCollaborate and consult with business partners, leaders, and staff to address servicing needs, resolve issues, and achieve business objectivesIdentify opportunities to improve processes, operational efficiency, customer experience, and provide recommendations for implementationInterpret and apply policies, procedures, operational guidelines, and compliance requirements to ensure accurate service delivery and operational excellenceProcess and resolve financial and non-financial service requests, ensuring accuracy, quality, and timely completion of account maintenance activitiesProvide guidance and subject matter expertise on servicing processes, policies, procedures, and operational requirementsReceive direction from leaders while exercising independent judgment to prioritize work, resolve customer and account issues, and support day-to-day account servicing activities in accordance with policies, procedures, and compliance requirementsResearch, analyze, and resolve customer inquiries, account issues, and escalations by identifying root causes and implementing effective solutionsSupport complex servicing activities that contribute to service quality, team effectiveness, and business performanceImportant Information:After submitting your application, please monitor your email for future communicationsOnce your application is received, Wells Fargo will make initial contact with you via emailPlease ensure your contact information (email address and phone number) is current in your Wells Fargo Jobs ProfileIf your contact information has changed, please update prior to applying to this positionBased on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.
Worksite address
des moines, IA, 50301, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.