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Job description
Senior Private Bank Closer
At Citizens, we work together to make a difference for companies that are building, supplying, and serving industries and consumers across the country. In the Senior Private Bank Closer role, you will be a critical member of the team that is responsible for ensuring loans with complex loan structures or documentation requirements are closed and documented in accordance with the credit approval. You are responsible for accurately booking and disbursement activities. Additionally, you are responsible for performing appropriate due diligence tasks, ensuring operational and regulatory risk adherence practice, and confirming conditions precedent are met prior to closing of a loan. This role has a particular focus on support for our Private Bank with Commercial Real Estate (CRE), C&I, and other niche financing needs. As part of the Commercial Loan Operations team, you will thrive in this role by possessing strong verbal and written communication skills to interact efficiently and effectively with internal business partners, legal counsel, and clients. Lastly, you are expected to act as a subject matter resource to other loan closers on the team.
Most importantly, at Citizens we're more than a bank and here you'll experience new things, create new opportunities, think beyond your role, and make an impact!
Responsibilities:
Serves as a senior loan closer and subject matter resource for other loan closers on the team.
Knowledge of Federal regulations, loan documentation terms and conditions including credit agreements, notes, guarantees, and collateral is required as you will act as a gate keeper for certain compliance and reporting requirements.
Responsible for ensuring loans are closed and documented in accordance with the Citizens credit approval procedure.
Accurately prepares loan documentation for closing via Laser Pro
Accurately book complex loans to the loan accounting system.
Successfully manage a loan pipeline of 25 transactions: communicating clearly and timely to partners and customers on status and conditions.
Perform appropriate due diligence tasks, review operational risk components, and ensure conditions precedent are met prior to closing or funding a loan.
Effectively work with sales partners, customers, legal counsel, and third parties to clear all pre-closing conditions including environmental reports, appraisals, flood determinations, insurance, UCC filings and positions, and title work
Possess strong verbal and written communication skills to interact efficiently and effectively with internal business partners, legal counsel, and clients.
Manage and clear post-closing legal documentation exceptions in compliance with bank policy.
Implement effective controls and proactively initiate action over key client indicators and managing loan closings within established Key Performance Indicators (KPI's).
Provides exceptional customer service while adhering to Bank policies and controls and regulatory requirements to mitigate operational and reputational risk.
Ability to maintain a flexible work schedule to meet the needs of business partners.
Qualifications, Education, Certifications and/or Other Professional Credentials
5+ years of relevant experience in commercial loan closing with knowledge of CRE and C&I practices and policies
5+ years high-touch, customer service experience
5+ years computer skills- ability to work with desktop applications and systems.
Working knowledge of commercial loan documentation
Experience with AFS and Laser Pro are a plus
Exceptional customer service and communication skills
Solid understanding of commercial real estate transactions
Self-starter with the capacity to work independently with minimal supervision
Highly motivated and team-oriented
Ability to manage and resolve moderately complex problems in a fast paced environment
Excellent time management skills with the ability to effectively manage a pipeline of credits, independently prioritizing activities.
Strong organizational skills with the ability to manage multiple priorities in a time sensitive environment while maintaining service level agreements
Hours: 8am-5pm
This position is on-site, 4 days, 1 day remote
Pay Transparency
The salary range for this position is $33.65 - $41.34 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit
Required Skills
Analytical Reasoning
Banking Regulations & Compliance
Banking and Financial Services Platforms
Business Savvy
Coaching
Commercial Loans
Curiosity
Customer Service
Customer-Centricity
Detail Attentive
Document and Records Management
Exception Handling
Fostering Inclusion
Motivating Others
Operational Excellence
Operational Risk
Operations Management
Persistence and Tenacity
Planning and Organizing
Process Optimization
Product Knowledge
Regulatory Compliance
Valuing Diversity and Inclusion
About Us
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Job Info
Job Identification 49234
Job Category Servicing & Operations
Posting Date 09/14/2026, 12:49 PM
Degree Level High School Graduate/GED
Job Schedule Full time
Job Shift 1st
Locations 444 Liberty Ave, Pittsburgh, PA, 15222, US 1301 Avenue of the Americas, New York, NY, 10019, US 71 S Wacker Drive 29Th Floor, Chicago, IL, , US One Citizens Bank Way, Johnston, RI, 02919, US 101 California St, San Francisco, CA, 94111, US 1215 Superior Avenue, Cleveland, OH, 44114, US
Working Hours 40
Career Site Category Operations
Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.