About this opportunity
Amazon lists this Sr. Product Manager Tech - ES, Amazon Connect opportunity in seattle, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Sr. Product Manager Tech - ES, Amazon Connect
Job ID: | Amazon Development Center U.S., Inc.
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Key job responsibilities
Own the product roadmap and end-to-end delivery for specific RTC features and capabilities (e.g., turnkey RTC apps like voicemail, co-browse, screen recording; or agentic foundations like unified TTS, bidirectional streaming, or multilingual analytics)
Define product strategy and pricing for your owned area, writing clear BRDs/PRDs with well-defined customer use cases, acceptance criteria, and success metrics that engineering teams can execute against
Work backwards from customer needs — analyze support tickets, customer escalations, usage data, and direct customer feedback to identify the highest-impact feature gaps and prioritize accordingly
Partner deeply with engineering to understand technical constraints, make informed trade-offs between scope, quality, and speed, and ensure on-time delivery of high-quality features at scale
Drive feature launches end-to-end — from requirements through design, development, testing, and GA launch — including writing launch announcements and enabling GTM teams
Coordinate cross-team dependencies with partner teams across Amazon Connect (e.g., Contact Management, Flows, Contact Lens, Telecom) to ensure seamless integration of RTC capabilities
Engage directly with enterprise customers to understand migration blockers, validate product direction, and close feature gaps that unblock adoption and revenue growth
Define and monitor success metrics, conduct post-launch analysis, and iterate rapidly to improve feature adoption and customer satisfaction
Contribute to the team's strategic planning processes (OP1/OP2) with data-driven proposals for new investments and resource allocation
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
5+ years of technical product management with internet business experience
5+ years of working as a Technical Product Manager experience
3+ years of technical (software development, network development, IT, other related) experience
7+ years of full product life cycle experience
5+ years of P&L management and pricing experience
5+ years of creating written docs for development of new products experience
5+ years of enterprise security product experience
5+ years of product management in the cloud computing technology space experience
Bachelor's degree in computer science, engineering, math, finance, or economics
Experience in taking a product from conception & definition phase through engineering design and taking it to market
Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
Preferred Qualifications
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience working within teams delivering software products and features using agile methodologies
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .
USA, WA, Seattle - 152,200.00 - 205,900.00 USD annually
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Worksite address
seattle, WA, 98127, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.