About this opportunity
Gilbane Building lists this Sr. Technology Business Partner opportunity in orlando, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
The Senior Technology Business Partner leads the User Support function as a consultative, business-aware IT service organization . This role focuses on deeply understanding how the business operates, the challenges it faces, and how technology can better enable productivity and outcomes.
Acting as a trusted internal IT consultant , the Senior Technology Business Partner works closely with business partners to understand needs and challenges, and collaborates with corporate IT teams to help shape, inform, and support the delivery of scalable enterprise solutions. This role is accountable for service outcomes, business partnership, enterprise alignment, and continuous improvement , while ensuring business offices remain informed and aligned with advancements, implementations, and standards established at the corporate and enterprise level.
Responsibilities
Business Understanding & Consultative Partnership
Develop a deep understanding of: Business workflows
Operational challenges
Technology pain points affecting productivity and effectiveness
Build trusted relationships with business leaders and key stakeholders based on credibility, reliability, and understanding
Act as a consultative advisor, helping the business: Clarify problems before jumping to solutions
Understand enterprise capabilities and constraints
Set realistic expectations for technology enablement
Capture and articulate business challenges and needs in a way that supports effective collaboration with corporate IT
Collaboration with Corporate IT
Partner with corporate IT teams (Applications, Infrastructure, Security, Product Management) to: Share business insights and observed challenges
Provide context that informs solution design and prioritization
Support adoption and change once solutions are delivered
Help ensure enterprise solutions are: Practical for day-to-day business use
Aligned with how work is actually performed
Reinforce enterprise-first solutions while remaining sensitive to business realities
Service Delivery & Operational Leadership
Oversee the end-to-end delivery of user support services, including incident, request, and problem management
Ensure support services are reliable, predictable, and aligned to business priorities
Use service trends and recurring issues as signals for broader business or technology improvement opportunities
Continuous Improvement, Automation & Modernization
Identify opportunities to: Eliminate recurring issues through root-cause analysis
Improve user experience and productivity
Reduce manual effort through automation and self-service
Leverage ServiceNow, automation, and AI-enabled tools to modernize support delivery
Treat reductions in ticket volume and reactive work as indicators of success
Insight, Metrics & Feedback
Define and track service metrics that reflect: Business impact
User experience
Service quality and efficiency
Use quantitative data and qualitative business feedback to: Identify improvement opportunities
Inform discussions with corporate IT
Provide clear insights and recommendations to IT and business leadership
Change Awareness & Communication
Ensure business partners are aware of: Upcoming enterprise technology changes
New capabilities and enhancements
Solutions implemented elsewhere in the organization that may be relevant
Support change readiness by coordinating communication, training awareness, and adoption support in partnership with corporate IT
People Leadership & Talent Development
Lead, mentor, and develop User Support Managers and Specialists
Set expectations for: Professionalism
Ownership
Consultative engagement with the business
Develop team members into service professionals who understand the business context and think beyond local fixes
Foster a culture of learning, accountability, and collaboration
Strategic Alignment
Align User Support priorities to broader IT and enterprise strategy
Help teams understand how business insight gathered through support influences enterprise technology decisions
Reinforce an enterprise mindset while maintaining a service-oriented posture
Key Competencies
Consultative Mindset – Ability to understand business challenges, ask the right questions, and provide informed guidance without owning solution delivery.
Business Acumen – Understand how the organization operates and what matters most to its success.
Communication & Influence – Communicate effectively across business and IT, translating context into actionable insight.
Strategic Thinking – Connect day-to-day support observations to longer-term improvement opportunities.
People Leadership – Develop teams that are credible, professional, and business-aware.
Qualifications
Bachelor’s degree in Information Technology, Business Administration, or related field
9–11+ years of experience in IT user support or service delivery leadership
Experience operating in complex enterprise environments with multiple IT functions
ITIL, PMP, SAFe, or similar certifications preferred
Or equivalent combination of education and experience
Knowledge, Skills & Abilities
Strong understanding of end-user support, IT service management, and enterprise platforms
Demonstrated ability to gather, synthesize, and communicate business requirements and challenges
Excellent interpersonal and relationship-building skills
Data-driven approach to identifying trends and improvement opportunities
Comfortable influencing without direct authority
Willingness to do daily tasks as required including job site visits and troubleshooting as needed
Willing to travel 20%
Clear Role Signal
Understand the business deeply
Advise thoughtfully
Influence
#J-18808-Ljbffr
Worksite address
orlando, FL, 32885, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.