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Job description
Case Manager
This position provides Homeless Prevention and Rapid Re-Housing services through the Supportive Services for Veteran Families Grant. Services are to be provided to low-income Veteran families that are at risk of becoming homeless or who currently are homeless. The Veterans First program follows a Housing First model and philosophy. The Case Manager will always use best practices and a participant-centered approach. The Case Manager will help Veteran Families quickly maintain or obtain permanent housing, with the goal of achieving housing stability within 90 days. The Case Manager will work to empower low-income Veteran Families in DC, Arlington, Alexandria, Loudoun, Prince William, Fairfax, Montgomery, Frederick, Prince George's, Allegany, Anne Arundel, Howard, Carroll, Garrett, and Washington counties to become stably housed.
This role requires a high degree of professionalism, communication, accountability, and mutual respect.
This position requires the ability to independently and consistently travel to participant homes, community locations, and program sites multiple times per day, often on short notice, as an essential function of the job (up to 90% time in the field). Timely in-person response and field-based service delivery are fundamental to this role and cannot be modified without impacting operational needs and participant services.
*This position is a hybrid or remote role. Remote work may be approved based on job duties and organizational needs, but is not guaranteed and may be adjusted or discontinued at any time based on performance, service delivery requirements, or operational considerations.
Essential Functions of Successful Job Performance
Provide prevention and rapid re-housing services to at least 50 low-income Veteran Families annually
Maintain services to a caseload of a minimum of 15 Veteran families at any time
Develop, implement, and revise a 90-day housing stability plan with Veteran Families
Case Management as it pertains to housing stability plan
Deliver face-to-face contacts to participants, when safe and appropriate
Foster wellness and independence
Engage participants and assess individual needs, preferences, and strengths
Assist participants in locating and maintaining permanent housing
Make appropriate referrals to identified needed services
Act as a liaison with landlords and other community stakeholders
Collaborate with agencies providing services to participants, including community, government, and VA
Maintain paper and electronic files
Maintain participants' electronic records in the Homeless Management Information System
Demonstrate empathy and flexibility in responding to participants' needs and requests
Participate in multidisciplinary team meetings, supervision, and actively seek out professional development opportunities
Communicate professionally and clearly in all interactions—both written and verbal—to support seamless service delivery and collaboration
Demonstrate integrity, cultural responsiveness, and mission alignment in a fast-paced, equity-driven environment
Maintain compliance with all assigned mandatory training and background clearances
Consistently perform job duties in accordance with contractual obligations, funding source requirements, and program standards. Employee must maintain ongoing compliance with all applicable background requirements, policies, procedures, documentation, and service delivery expectations.
Must be able to effectively exchange information, comprehend client needs, and participate in critical conversations with participants, families, and team members, and remain responsive to adjust work activities in response to changing, urgent, or unplanned operational needs
Must demonstrate integrity, accountability, and professionalism in remote work by accurately documenting time worked, maintaining productivity during scheduled hours, remaining responsive and available by email, phone, and Teams, and ensuring honest reporting of work activities and job performance
This role involves working closely with individuals who may be experiencing mental health or substance use challenges. At times, the work may involve exposure to emotionally sensitive or challenging situations. Employees must be compassionate, self-aware, and able to maintain healthy boundaries while supporting others respectfully and in a trauma-informed way, and utilizing supervision and organizational supports as appropriate
Attend and actively participate in all supervision meetings, staff meetings, agency training, professional training, and conferences as required.
Perform all other duties as assigned
Essential Competencies and Work Expectations for All Staff
Communication: Employee must:
Demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas and needs. This includes communicating clearly and respectfully with clients, colleagues, and supervisors.
Demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations.
Demonstrate exceptional communication responsiveness and professionalism, including timely responses to emails, phone calls, messages, and other forms of communication within established organizational timeframes.
Understand that timely communication is an essential function of the position, and failure to maintain consistent communication may impact performance expectations.
Accountability: Employee must:
Demonstrate a high level of accountability, including ownership of responsibilities, meeting deadlines, following through on commitments, and accepting constructive feedback.
Be committed to Growth and Development and strive to build knowledge, skills, and best practices.
Maintain consistent attendance, dependability, and reliability as a critical function of the role.
Demonstrate a strong work ethic, including integrity, honesty, professionalism, confidentiality, and accountability for actions.
Work successfully in a team environment as well as independently.
Respectful Workplace: Employee must:
Treat all individuals with dignity, professionalism, and respect, including coworkers, supervisors, participants, vendors, and community partners.
Demonstrate emotional professionalism, including the ability to communicate professionally during conflict or challenging situations.
Contribute to a positive, respectful, and collaborative work environment, free from hostility, intimidation, gossip, disruptive conduct, or unprofessional interactions
Requirements
Qualifications - Education & Experience
High School Diploma/GED Required
Bachelor's Degree Preferred
At least 1 year of experience in case management, customer service, community resources provider, or similar setting preferred
Valid driver's license, ability to operate a motor vehicle, and current auto insurance
Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training
Excellent time management, detail-oriented, organized, capable of maintaining confidentiality, and able to work independently with minimal supervision
Understanding and/or experience working with Veterans
Experience with HMIS data entry preferred
Experience providing services to families preferred
Strong written and verbal skills
Demonstrates professionalism across all levels of the organization
Strong commitment to the organization's mission, vision, and values
Proficiency in Office 365 system, specifically Word and Excel
Physical & Environmental Requirements: The role requires a balance of office-based tasks and fieldwork, including travel throughout the service area to meet with households, as well as participating in meetings and engagements with key stakeholders.
Employees must be able to sit for extended periods with repetitive motions and positions. The employee must be able to operate a motorized vehicle. Some lifting may be required (up to 20-25 lbs.) Other time will be spent in the office completing administrative paperwork and meeting with the supervisor
Background Checks: This position is subject to successful completion of background investigations as required by contract and applicable law, which may include but are not limited to state and federal criminal history checks, fingerprint-based checks, child/adult protective services registry checks, and other required program-specific or funding-source clearances. Continued employment is contingent upon maintaining required clearances throughout employment.
Direct Reports: None Indirect Reports: None
Specific Requirements: This position requires frequent travel throughout the service area, including same-day and scheduled client visits in community-based settings. Due to the nature and geographic scope of the role, employees must maintain access to a reliable personal vehicle at all times during employment to ensure timely response to client needs, consistent service delivery, and same-day, time-sensitive travel across multiple locations
A valid driver's license, current automobile insurance, and an acceptable Motor Vehicle Record (
Worksite address
alexandria, VA, 22350, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.