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Job description
Staff, Product Manager, Customer GrowthMultiple locations Regular/ Permanent SalariedPosition SummaryAbout the Team We are building an AI-enabled Customer Growth platform focused on improving customer engagement, retention, and lifetime value across digital and omnichannel experiences. The organization operates at the intersection of:AI/ML-driven personalizationExperimentation and optimization systemsCustomer data and behavioral intelligenceRecommendation and decisioning platformsLifecycle engagement and messaging orchestrationOmnichannel customer growthOur mission is to create a closed-loop growth engine that continuously learns from customer behavior and optimizes customer experiences at scale. Role Overview We are seeking a strong Product Manager to lead AI-driven growth and personalization initiatives across customer engagement ecosystems. This leader will own strategy, roadmap, experimentation, and execution for products leveraging behavioral signals, machine learning, and optimization systems to improve engagement, retention, frequency, and wallet share. The ideal candidate combines strong product judgment with analytical rigor, experimentation sophistication, systems thinking, and technical fluency.Preferred Qualifications6+ years of Product Management experience in technology or data-intensive environmentsStrong analytical and quantitative problem-solving skillsExperience leading complex cross-functional initiatives involving Engineering and Data Science teamsExperience owning products or platforms with measurable business impactExperience building AI/ML-driven products, personalization systems, recommendation engines, or growth platformsStrong experimentation background including A/B testing and statistical reasoningExperience with customer engagement, retention, CRM, loyalty, or lifecycle ecosystemsTechnical fluency with data platforms, experimentation systems, APIs, and ML conceptsStrong executive communication and organizational influence skillsWhat We're Looking ForStrong systems thinking and structured problem solvingHigh analytical rigor and data fluencyDeep partnership with Data Science and Engineering teamsSophisticated experimentation mindsetAbility to connect customer insights to scalable platform capabilitiesStrong ownership and execution disciplineLearning agility and technical curiosity around AI/ML systemsHigh-signal experience includes:Personalization and recommendation systemsExperimentation and optimization platformsAI-assisted engagement systemsMessaging optimization and lifecycle orchestrationCustomer segmentation and propensity modelingMartech, adtech, or customer data platformsBehavioral analytics and decisioning systemsAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart . The annual salary range for this position is $143,000.00 - $286,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - StockMinimum QualificationsOutlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Option 1: Bachelor's degree in computer science, engineering, or related area and 7 years' experience in product management. Option 2: 9 years' experience in product management or related area.Preferred QualificationsOutlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Master's degree in Computer Science, Engineering, Business Administration, or related area and 6 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.Primary Location1345 Crossman Ave, Sunnyvale, CA , United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Worksite address
san bruno, CA, 94066, US
Who can apply
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