About this opportunity
Proofpoint lists this Staff Product Support Engineer opportunity in denver, Colorado. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About Us
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values.
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role
We are looking to hire an experienced Product Support Engineer to provide technical support for customers who use our Proofpoint AI Security solutions. This is a customer facing role and as a core function, you will be required to respond to customer tickets and assist customers via phone, email, and chat and resolve technical support issues in this product area. This may include installing software that is related to the product or the Operating System (OS) that the customer is using, diagnosing networking issues, Installation/Upgrades, other related issues.
To ensure success as a product support engineer, you should have in-depth knowledge of IT systems, network security, excellent communication skills, and the ability to work independently and be a team player.
Responsibilities
Responding to technical support ticket and providing remote support to customers
Working with customers to find diagnose and resolve technical issues within specific response guidelines.
Manage product escalations, function as a liaison between customers, and various levels of product engineering.
Installing/Upgrading software related to this product area.
Diagnosing and troubleshooting the ticket issues that can be related to software, networking, and hardware.
Documenting work in the ticketing system (Salesforce experience preferred)
Requirements for the role
10+ years work experience as a Technical Support Engineer
10+ years work experience with network security or endpoint security
Knowledge of networking systems, identity providers, x509 certificates, Linux security tools, KMS, cloud environments
Knowledge of AI, MCP and API Gateways is a plus
Ability to troubleshoot complex software and hardware issues.
Excellent communication skills (verbal and writing)
Fast thinker
Technical diagnostic skills
Good people skills
Expert in Mac and Windows
Benefits
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to
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Worksite address
denver, CO, 80285, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.