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Job description
Disputes and Deductions Manager
Hybrid in Charlotte - will start out onsite for training
Responsible for managing disputes and deductions to optimize cash flow and profitability for Corning Optical Communications (COC). This role involves collaboration with Shared Services, Finance, Customers, Manufacturing, Sales, and Customer Operations.
Key Responsibilities
Analyze root causes of chargebacks and invoicing errors; escalate issues to prevent recurrence.
Notify customers of invalid chargebacks and initiate recovery actions; communicate significant issues to Sales and Customer Operations.
Lead collections for disputed accounts and meet performance targets set by leadership.
Drive continuous improvement in systems and reporting tools.
Enforce dispute and deduction policies to safeguard company assets.
Participate in projects related to chargebacks, invoicing, and order processing system enhancements.
Lead chargeback process to support sales objectives, resolve disputes promptly, and minimize bad debt and P5 losses.
Keep Supervisor informed of ongoing issues; request credit/debit memos promptly to maintain clean receivables.
Demonstrate ability to forward thinking and take proactive approach to problem solving.
Maintain current documentation for all assigned controlled documents.
Education & Experience
Required: Associate degree and 5 years of experience in Finance, Accounts Receivable, and Corporate Collections
Preferred: Bachelor's Degree and 10 years of experience in Finance, Accounts Receivable, or Corporate Collections
Required Skills
Professional representation of Corning Optical Communications, even under pressure
Adaptability in a dynamic, fast-changing environment
Strong customer focus and commitment to quality
Excellent verbal and written communication skills
Analytical mindset with strong problem-solving abilities
Effective time management and prioritization skills
Collaborative team player with leadership potential
Current utilization and proficiency in SAP, Microsoft Office, Windows, SharePoint; and Advanced Excel Skills
Worksite address
charlotte, NC, 28245, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.