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Job description
Job Description: Job Title: Coffee Shop Department Manager Department: Coffee Shop FLSA: Hourly Revision Date: 07/2026
At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.
The Role and Why It's Important
As the Coffee Shop Department Manager at Hy-Vee, you'll lead one of our most welcoming and energizing departments. You'll set the standard for quality, service, and team performance, ensuring that every customer who stops in for their morning coffee or afternoon pick up gets a great product and an even better experience. If you're a natural leader who takes pride in running a smooth operation, loves developing a team, and thrives in a fast paced environment, this role is a great fit for you.
What You'll Do
Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and overall profitability
Build a friendly, welcoming atmosphere by encouraging your team to greet and engage with customers and leading by example
Assist customers with finding products, reaching items, carrying heavy purchases, and going the extra mile to make their visit a great one
Recruit, hire, train, supervise, and evaluate department employees, and handle performance and disciplinary matters as needed
Coordinate scheduling, daily work plans, and department goals in partnership with store leadership
Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping
Analyze weekly and monthly sales trends, prepare ad projections, and plan promotions and displays
Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink
Understand and troubleshoot department equipment and coordinate maintenance as needed
Maintain consistent speed of service by ensuring all staffing requirements are met
Conduct department inventory and manage product pre orders
Maintain compliance with Hy-Vee's dress code, hygiene standards, and all company policies
Assist in other store areas and take on special projects as needed
You'll receive direction and support from: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, and Food Service Director
Your Skills
Deliver outstanding customer service and inspire your team to do the same
Lead, motivate, and develop a team in a fast paced food service environment
Solve practical problems and make sound decisions with a variety of variables
Use basic math skills, including fractions, decimals, and percentages
Communicate clearly in writing and verbally with customers, employees, and vendors
Handle confidential information, including employee compensation, sales data, and inventory reports, with discretion
High school diploma or equivalent required; on the job training and sanitation courses preferred; one or more years of related work experience preferred
Reporting Relationships
Accountable and Reports to: Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, and Food Service Director
Direct Reports
Coffee Shop Department Employees
Education and Experience
High school diploma or equivalent required
On the job training and sanitation courses preferred
One or more years of related work experience preferred
Physical Requirements
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance
Continuously stand and walk on hard surfaces for extended periods
Where applicable to the role: ability to operate pallet jacks, forklifts, or similar material-handling equipment (required operator certification must be completed prior to independent use)
Work in cooler or freezer environments for extended periods
Where applicable to the role: ability to safely use sharp knives and blades to cut, trim, or grind product
Where applicable to the role, and in accordance with applicable age and legal requirements: operate a cardboard baler or compactor
Where applicable to the role: perform repetitive motions associated with dough mixing, scaling, and proofing
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise
Working Environment
This is a fast moving, hands on role where no two days are the same. You may frequently work in areas with temperature extremes and dampness. The role involves working with and around standard coffee shop and store equipment and may include exposure to electrical equipment, cleaning products, or solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.
Employment is contingent upon the successful completion of a pre-employment drug screen.
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Worksite address
overland park, KS, 66213, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.