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Job description
Starlink Customer Success Manager (Transit)Redmond, WASpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.Starlink is delivering high-speed, low-latency internet around the world. Customer Success is the post-sale owner of the customer relationship, where they are the single name on a book of enterprise accounts from contract signature through onboarding, activation, payment, and long-term growth. This role owns Starlink Transit accounts (formerly called Community Gateway). Each site is a project and often a separate customer: licensing, hardware, installation, activation, and ongoing service. You take assigned accounts from contract signature through site bring-up, payment, and expansion. Sales books the deal. You own everything after. This is an individual contributor role, and the ideal candidate is a self-starter who is comfortable operating without a defined playbook, holds a high bar of communication, and treats revenue, activation, and account health as their personal responsibility.Responsibilities:Own assigned Starlink Transit accounts and sites from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contactHit and exceed revenue targets on time by tracking readiness, shipments, licensing, activations, and payments, and by raising risks early when dates or dollars may slipKeep internal systems current so account status, site status, risk, and opportunity are visible in one placeMonitor account health—including contract compliance, statements of work, KPI performance, invoicing, logistics, site licensing, and the customer relationship—to prevent delayed cash or churnSet clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and deliveryBuild account plans that define current state, a healthy account, and the next dollar of revenueIdentify expansion, additional sites or capacity, follow-on statements of work, and new ways customers can use Starlink TransitFacilitate leadership business reviews that connect Starlink performance to customer resultsForecast retention and revenue for the book so leadership can plan against a real numberBring customer feedback into SpaceX and work with engineering, support, finance, operations, and market access to reduce errors across accounts and sitesTreat each site as a project through activation—coordinate hardware, licensing, installation partners, and internal teams until the site is live and billingHelp shape how we operate Transit at scale, including onboarding, order tracking, and getting paidDocument processes that support expansion and scaling of the businessBasic Qualifications:Bachelor's degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery5+ years supporting customers on a technical product or servicePreferred Skills and Experience:Experience delivering multi-site or project-based customer work (site bring-up, infrastructure, or similarly complex deployments)Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise, telecom, or government customersA track record of growing revenue inside existing accounts, such as expansion, additional sites, or new ways the customer uses the productExperience running several complex workstreams at the same time and delivering them on tight timelinesStrong written and verbal communication, with the ability to work clearly with executives, operators, and financeExperience with licensing, import, or multi-country deploymentsAdditional Requirements:Willing to work early mornings, evenings, and weekends as needed for customer time zones and critical site milestonesWilling to travel to customer sites as neededITAR Requirements:To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to
Worksite address
redmond, WA, 98052, US
Who can apply
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