About this opportunity
CareFirst, Inc. lists this Stars Experience Manager — Medicare Advantage Impact opportunity in baltimore, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
CareFirst, Inc. in Baltimore, MD seeks a Manager, Stars (Member Experience) to lead a team and drive cross-functional programs that improve member experience and CAHPS/Star ratings for Medicare Advantage plans.
The role analyzes CAHPS, Pulse, complaints, and call center data to shape strategy; oversees enterprise CAHPS initiatives; partners with CMS/BCBSA to implement regulatory changes and scale Medicare Advantage solutions across lines of business.
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Worksite address
baltimore, MD, 21276, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.