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Job description
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries.
Purpose
Lead and manage the Rochester (ROC) station P&L and operations successfully via:
Engaging people
Growing the business (both local BC business and network business in collaboration with AFR product & DGF global network partners)
Organizing the team for great customer service, operational quality and efficiency incl. GSC collaboration
Managing costs and partners
Key responsibilities
Manage Station’s EBIT result
Ensure employee engagement, targeting for the best results
Ensure and Improve customer satisfaction via Service First incl. process improvements
Drive GoGreen agenda
Deals with local authorities and acts as a legal representative of the station.
representative of the station towards employees, e.g. organizing company events and go-to person for station personnel on non-functional topics
Decided upon all administrative matters at station.
Leads negotiations with external suppliers.
Accompanies Field Sales and Key Account Sales on visits to important clients or prospective clients (where "Station Manager" title may be beneficial to closing the deal)
Hiring decisions at station level (although Station Manager may require formal next-level approval)
Functional strategy decisions
Functional operations decisions (incl. negotiations with external AFR/OFR/Inland logistics suppliers)
Setting performance targets
Evaluating performance and targets achievement
Ensure adherence to Company policies.
Ensure effective customer service through a process-oriented approach that delivers reliable and consistent service.
Collaborate with AFR product and DGF global network partners
Additional Qualifications/Responsibilities
Qualifications:
Good understanding of freight forwarding industry
Knowledge of station level administrative matters
Ability to take ownership and drive station solutions independently.
Proven track record in people management role (leadership, motivation and people skill)
Good communication skills
Strong Air Freight background seen as major benefit
Pay Range: $105,682.50 - $140,910.00+ (Based on Experience)
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.