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Job description
Benefits
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Position Summary
We are seeking an experienced, motivated, and client-focused Team Leader to oversee our Stock Plan Participant Support team. In this leadership role, you’ll manage day-to-day operations, coach and develop a team of licensed support specialists, and ensure high-quality service delivery for employees participating in public company stock plans.
The ideal candidate will bring a strong understanding of equity compensation, proven leadership skills, and a passion for developing others. Active Series 24 license is strongly preferred; candidates without the license must obtain it within 6 months of hire. Series 7 and Series 63 licenses are required.
Key Responsibilities
Leadership & Oversight
Lead and mentor a team of Stock Plan Support Specialists, providing coaching, training, and performance feedback
Ensure compliance with industry regulations and internal supervisory procedures
Serve as the primary escalation point for complex participant inquiries and transactions
Collaborate with internal stakeholders and brokerage partners to resolve issues and enhance service delivery
Conduct quality assurance reviews and support licensing oversight as required under FINRA guidelines
Participant Experience
Monitor service channels (phone, email, chat) to ensure timely and effective participant support
Drive a client‑first culture by modeling best practices and ensuring the team delivers consistent, high-quality guidance
Assist in onboarding new clients or expanding stock plan services with current clients
Operational Excellence
Oversee transaction accuracy, reporting, and regulatory documentation
Identify trends and operational gaps; recommend and implement process improvements
Help maintain and update training materials, FAQs, and participant resources
Required Qualifications
Active Series 7 and Series 63 licenses required
Series 24 license required or must be obtained within 6 months of hire (company-sponsored preparation available)
3+ years of experience in equity compensation, brokerage operations, or financial services support
3+ years of leadership or supervisory experience (team lead, supervisor, or manager role)
Strong knowledge of stock plan types (RSUs, stock options, ESPP) and trading platforms
Excellent communication, coaching, and problem-solving skills
Ability to manage priorities in a fast‑paced, client‑centric environment
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Worksite address
nashville, TN, 37247, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.