Store Director

Job description

Up to $142,750 PER YEAR

GENERAL PURPOSE:

The purpose of this position is to ensure the success of the store by mentoring associates to be their best, providing leadership to the store, promoting teamwork and a positive store culture, recognizing associates, and holding them accountable. This person will also build sales and manage expenses to increase the profitability of their store. This person will also provide exceptional customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Follows established departmental and store policies and procedures

Directly oversees the successful operation of all departments in the store

Ensures the quality and freshness of all products and services provided by throughout the store

Responsible for maintaining the appropriate product assortment and inventory levels for all departments in the store

Confirms pricing accuracy and signage for all products, paying particular attention to ad items

Ensures the store is cleaned daily and meets the company standards for appearance

Delivers excellent customer service to all customers

Communicates openly and frequently with department managers, sales directors, and the VP of Operations

Ensures company standards for safety, sanitation, and productivity are maintained

Teaches, mentors, and educates associates to help them be successful members of the team

Provides honest, direct, and constant feedback to associates regarding their performance and areas of improvement; assesses associate performance and influences promotion, discipline, etc.

Promptly addresses and resolves associates’ concerns and/or grievances

Writes the management schedule to ensure coverage and meet labor goals

Interacts with customers and assists with special requests, complaints, etc.

Walks the store and looks for opportunities to improves store conditions, sales, and safety

Conducts interviews and hires store associates

Reviews store numbers; sales, labor, shrink, projections, etc.

Reviews Foodie Club Card spreadsheets to monitor coupons added and points added

Authorizes store invoices to be paid

Performs periodic department audits for the pharmacy, fresh foods, and scanning

Attends and conducts meetings both in-store and off-site; Manager’s Meeting, P & L meetings, projection meetings, personal growth, etc.

Assists with quarterly inventory of all store products

Active member of the Safety Committee which helps ensure the safety of both customers and associates

Completes assigned tasks efficiently and in a timely manner

Sets a professional and positive example to others

Assists as needed to ensure the success of the store as a whole

MARGINIAL DUTIES & RESPONSIBILITIES:

Performs other job-related duties as assigned.

NATURE OF WORK CONTACTS:

Consistent and daily interaction with store associates

Consistent and daily interaction with customers

Consistent and daily interaction with vendors

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills, and abilities:

Basic math skills

Basic computer skills including Microsoft Office Suite

Understanding of product rotation

Should have a passion for customer service

Must obtain Harmons’ Forklift Certification

Current Food Handler’s Permit

Must have the ability to advocate, analyze, and understand technology to be effective personally and have an impact on business performance

Knowledge of all aspects of store operations; equipment, tools, food preparation, etc.

Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively

Ability to interpret policies and procedures

Excellent organization and planning skills

Must possess solid communication skills, including verbal and listening skills to communicate with and manage diverse groups of people effectively and efficiently

Ability to handle conflict appropriately and professionally

Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team

Required to make logical, significant decisions using general, recognized analytical skills and techniques

Continually strives to be product minded, customer minded, personnel minded, detailed, forward focused, and consistent

Ability to work weekends, evenings, and holidays

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to cold, hot, slippery, and wet conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire workday and the ability to maneuver heavy objects weighing up to 50 pounds from location to location.

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.