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Job description
Job Summary
As the Store Director, you are accountable for every aspect of your retail store performance. You ensure that the store is driving a profitable business while also focusing on genuine connections with customers that build loyalty and efficient operations.
You’ll hire new talent while training and developing your existing team to make sure everyone is contributing to their highest potential. You’ll foster an inclusive work environment where everyone has a shared vision for driving the business and a sense of belonging.
What You’ll Do
Lead your team and drive your business with a meaningful connection to every aspect of the brand while maximizing profitability.
Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns while leading the team to execute service excellence.
Manage store operations, systems, and technology while ensuring accountability.
Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve.
Partner with the District Manager and management team to curate a collaborative working environment for all associates.
Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
Provide feedback to the District Manager (and relevant business partners) to influence a curated product assortment and the visual merchandise in store.
Who You Are
Have 5+ years of full‑time retail management experience; current Store Director experience is a plus.
Passionately support our brand, customers, and teams.
Stay up to date with current fashion trends and industry developments.
Embrace teamwork, flexibility, and courtesy while executing tasks.
Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
Have scheduling flexibility, including nights, weekends and holidays.
Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds (18 kilos).
Some Perks and Benefits
Competitive base pay and bonus programs.
Up to 60% discount on branded product from J.Crew, J.Crew Factory, and Madewell.
Competitive Paid Time Off (PTO) plan, including paid holidays.
401(k) plan with company matching donations.
Medical, dental, prescription, vision, and life insurance.
Entertainment, travel, fitness, and mobile technology discounts.
Salary Range
USD89,500.00–112,000.00 per year.
Equal Employment Opportunity
At J.Crew Group (JCG) we are deeply committed to diversity, equity and inclusion. We affirmatively provide equal opportunity to all applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.
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Worksite address
palo alto, CA, 94306, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.